800response Celebrates 25 Years of Expertise in the 48-Year-Old Tollfree Number Industry
Burlington, VT (PRWEB) January 14, 2015 -- 800response, the leading provider of unforgettable vanity 800 phone numbers, call tracking metrics, and call monitoring solutions, announces its twenty-fifth anniversary.
This milestone highlights the company’s commitment to the importance and evolution of toll-free numbers in the marketing, branding, and tracking strategies of thousands of businesses for over half of the life of toll-free numbers, first released in 1967 starting with the original 800 toll-free prefix. Twenty-nine years later, due to demand and the exhaust of 800 numbers, the 888 prefix was introduced, followed by 877, 866 and more recently the 855 and 844 prefixes. Today, there are over 47 million toll-free numbers operational or available in North America.
“Over these 25 years, we’ve had the pleasure to work with thousands and thousands of small to medium sized businesses. We started with a solid foundation in the automotive segment, and quickly the business grew to include customers in over fifty different industries. We continue to hear from our customers that once they start working with us, they experience an increase in their inbound phone leads, which is important in today’s business environment and the trending significance of building strong relationships with customers and providing exceptional customer experiences. Having phone conversations is more conducive to meeting these goals,” says Laura Noonan, senior vice president of sales and marketing and a 20-year veteran with the company.
800response brings a unique value to the toll-free and advertising industries with their development of shared use technology. This innovative concept allows a toll-free number like 1-800-NEW-FORD® to be used by a different automotive dealers in each advertising market, with calls routed to the correct dealership based on the location of the person dialing the vanity number. The introduction of this routing technology 25 years ago continues to provide the ability for businesses to obtain true full vanity 800 numbers to advertise their businesses.
Technological advancements have helped toll-free vanity numbers become an advertising mainstay for notable businesses of all sizes, including 1-800-FLOWERS® and 1-800-GOT-JUNK?®. Since 1990, 800response has been offering unique vanity 800 numbers like 1-800-NEW-RIDE and 1-800-NEW-CASH with a sophisticated and user-intuitive call tracking and monitoring platform to businesses in North America. The combination of unforgettable 800 numbers and caller data allows businesses and their advertising partners to effectively measure campaign performance, as well as provide accountability for promotional costs.
“We are delighted to be a valuable resource, working in conjunction with our customers’ advertising strategies, and continuing to help them grow. Over our 25 years in service, we have established longevity with our customers, partners, and established authority with colleagues in the toll-free industry. With our expansion into call monitoring with speech analytics technology, our customers can not only get data on their call traffic, they can also monitor, analyze and easily measure the customer experience they deliver by accessing the true voice of their customers,” Noonan explains.
About 800response: For 25 years, 800response has maintained the widest selection of vanity 800 numbers available today. In addition to the core business of vanity 800 numbers, 800response provides customers with real-time call tracking metrics of every inbound call, including addresses and demographics data for segmenting and targeting efforts. In 2012, 800response launched a speech analytics solution to provide customers with call analytics that provide insight into the customer experience, enables immediate access to voice of customer data, and facilitates improvement in quality management programs. Learn more about 800response at http://www.800response.com and about speech analytics solutions at http://www.mycallfinder.com.
Jeanne Landau, 800response, http://www.800response.com, +1 (802) 383-0645, [email protected]
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