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ATLaaS enriches its Toll-Free Number management for Enterprise Businesses and Call Centers by partnering with InflowCX, a leader in Customer Experience services
  • USA - English


News provided by

ATLaaS

Aug 02, 2023, 16:40 ET

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Mark Bolton-Smith, CEO
Mark Bolton-Smith, CEO

BEND, Ore. (PRWEB) August 02, 2023 -- ATLaaS, a software company that delivers on its mission to simplify Toll-Free number ownership and control for enterprise businesses and call centers across the U.S., today announced a strategic partnership with InflowCX, a market-leading, innovative provider of strategic advisory, consulting, professional, and managed services for contact center and unified communications technologies.

ATLaaS plus InflowCX: Industry-leading toll-free number management together with industry-leading customer experience management.

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This strategic collaboration aims to ensure call centers leverage their valued toll-free numbering assets, technology and services to achieve higher answer rates, fewer call flow disruptions and improved operational efficiencies.

“In today's world, where network hacking, call spoofing, and robocalling are rampant, I commend my team for delivering our mission to those we serve. By engaging partners like InflowCX who share our customer-first philosophy, we cultivate partnerships that optimize contact center operations, enhance brand recognition, and ensure the uninterrupted handling of vital inbound and outbound Toll-Free calls.” said Mark Bilton-Smith, CEO of ATLaaS, adding, “Together we take pride in offering Toll-Free Number Authoritative ownership to contact centers and enterprise businesses. Providing uninterrupted carrier uptime, safeguarding and ensuring brand identity, and establishing trust among consumers is only the beginning of what this partnership brings to our shared customers. When a problem arises or a crucial business transaction needs to be completed, our customers and their customers can be confident that their Brand stands out above the rest.”

As the first carrier-neutral Resporg, ATLaaS has been redefining telecom industry standards and building trust with consumers for more than 28 years. ATLaaS empowers call centers and enterprise businesses to take total control of their toll-free numbers through their ATLaaS platform and unique RespOrg ID.

This combination of powerful solutions promises customers authoritative ownership of their toll-free numbering assets and an unparalleled degree of FREEDOM, TRUST, CONTROL, and UPTIME!

InflowCX’s President and Corporate Development Officer, Adam Rennert, said, “As a market leader, InflowCX is constantly evaluating new partnerships and technologies to address our customers’ ever-evolving needs. Today, we are excited to offer ATLaaS’s unique toll-free number management technology as part of our portfolio of partnerships that enable exceptional customer experiences for our clients.”

With InflowCX‘s expertise in innovative customer engagement technologies and processes, clients can realize improved efficiencies and revenue through every step of their unique CX initiatives.

InflowCX supports clients on their journey to build dynamic customer experience ecosystems by managing the process's critical elements, from RFI development to financial analysis and evaluating solutions in the marketplace, contract negotiation, project implementation, deployment, and optimization. With InflowCX, clients can be confident they’re on the path to CX excellence.

This synergistic partnership further enables InflowCX with a new forward-looking solution that enhances their already industry-leading service offerings, while significantly extending ATLaaS's footprint into the Call Center market.

ABOUT ATlaaS

Porting.com LLC., dba ATLaaS is a Number Portability Administration Center (NPAC) certified clearing house, Local Service Management System (LSMS) services provider, and Carrier Neutral Toll-Free Number RespOrg that specializes in local and toll-free phone number SPID, AltSPID and RespOrg ID (Somos) management solutions for the telecommunications industry. We provide simplified SaaS platform services, sales, marketing, customer support, customer billing, outsourced operations, and management services to Service Providers, Contact Centers, Enterprise businesses, and the telecommunications industry.

To learn more about ATLaaS, please visit http://www.atlc.com or call 1-800-RESPORG (800-737- 7674).

Media Contact

Michael Linehan

Marketing Coordinator

1-800-RESPORG (800-737- 7674)

[email protected]

ABOUT InflowCX

InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Since 1997, InflowCX has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction.

As the world becomes more technological and interconnected, InflowCX can elevate your Customer Experience. They provide a vendor-neutral approach to CX technology evaluation, labor strategies, and operational effectiveness. They help your organization evaluate, deploy, and optimize your customer engagement strategy.

InflowCX’s expertise spans CX, UC, CCaaS, WFM, WFO, AI, Automation, Analytics, and other key customer engagement technologies and services.

Media Contact

Brendan Polk

Sr. Director, Marketing

Direct: (832) 648-3249

[email protected]

Michael Linehan, ATLaaS, http://ATLC.com, 1 800-737-7674, [email protected]

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