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Anserve Receives its 9th ATSI Award of Excellence in 2023
  • USA - English


News provided by

Anserve, Inc

Jul 03, 2023, 10:00 ET

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BUTLER, NJ, JUNE 30, 2023 (PRWEB) July 03, 2023 -- Anserve, Inc. received the exclusive 2023 ATSI Award of Excellence for the ninth straight year. The Sapphire Award (for 9 consecutive wins) was presented with the award at ATSI’s 2023 conference in Atlanta, GA. In addition, Anserve was recognized with a Top 10 ranking in the industry.

"The single most important element in our business remains the human voice. We hear you, and we are here for you, anytime of the day or night. We are humbled and honored to have won this year's Award of Excellence for a 9th year in a row." - Anserve’s Quality Assurance Coordinator, Tricia Petroski

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This award has been presented each year for the last 27 years by the Association of TeleServices International (ATSI), an answering service industry trade association. The award evaluates calls handled by answering services by providing quality assessments. To evaluate answering services, ATSI employs independent judges to evaluate response time, courteousness of the answering agent, accuracy of the call, knowledge of the account, and overall impression of calls over a six-month period.

“For 27 years, ATSI and CAM-X have partnered together to bring our association the ATSI Award of Excellence (AOE). This program is a great way for you and your staff to find out how well your callers are being taken care of,” says ATSI President Jim Reandeau. ”The AOE is not a competition against other answering services; it is a competition against yourselves. It is a tool to measure how well your business partner's callers are being treated. Since all calls are graded by a neutral third party, you can get an honest appraisal of the quality being given. Measured politeness, manners and the best possible message are the way to ensure success for both your service and their business and there is now the option to have 10 or 20 calls evaluated. ATSI is very happy to continue to provide this evolving program to our members, through our association with CAM-X!”

“Words matter, the messages matter, the technology we use to hear them and relay them, of course matters,” says Anserve’s Quality Assurance Coordinator, Tricia Petroski. “But the single most important element in our business remains the human voice. We hear you, and we are here for you, anytime of the day or night. We are humbled and honored to have won this year's Award of Excellence for a 9th year in a row. And proud to have placed among the top 10 ATSI winners. We are so fortunate to have such a great team. We succeeded together!”

Anserve strives to provide great customer service answering calls for clients 24/7, including weekends, after hours, on holidays. Anserve’s services include secure answering services, 24/7 emergency answering, appointment scheduling, and bilingual services in over 200 languages.

About Anserve:

Anserve, Inc., based in Butler, NJ, provides state-of-the-art answering services to small and large businesses, and medical and healthcare professionals. Anserve handles calls 24/7 for more than 1,400 clients nationwide. For more information, visit: http://www.anserve.com

About ATSI:

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Robert Ward, Anserve, Inc, http://www.anserve.com, 1 (800) 980-9770, [email protected]

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