ArenaCX Launches Exclusive Outsourcing Program for Freshworks Users
July 27, 2023 - Raleigh, North Carolina (PRWEB) July 28, 2023 -- ArenaCX Launches Exclusive Outsourcing Program for Freshworks Users
CX Source offers seamless access to top-quality global talent for Freshdesk and Freshservice users.
ArenaCX, a global BPO marketplace company that helps businesses of all sizes find the right outsourcing partner, announced the launch of a new outsourcing and staff augmentation program, CX Source, for Freshworks users.
CX Source is built exclusively for users of Freshworks’ customer service software, Freshdesk, and IT helpdesk software, Freshservice. It’s powered by the ArenaCX outsourcing marketplace — one of the world’s largest talent pools for outsourced business services — to provide Freshworks customers with convenient access to high-quality global outsourcing talent from right within the Freshdesk and Freshservice interfaces.
Gone are the days of operating your business without capacity. With only a few clicks, customers can add outsourced agents to meet their staff augmentation needs for coverage, growth, seasonality, or to clear backlogs.
"95% of the Fortune 500 outsource, and for good reason," says Alan Pendleton, CEO of ArenaCX. "The CX Source solution makes enterprise-quality outsourcing available to companies of all sizes right on the Freshworks ecosystem, bringing them the cost savings, performance improvements, and industry best practices needed to remain competitive in today's economy and CX-sensitive culture."
All outsourcing partners in the CX Source program are handpicked and approved by ArenaCX – a Freshworks authorized partner in North America – to ensure customers can outsource fearlessly, with the confidence that they are getting superior service from Freshworks experts at competitive pricing and fair terms.
CX Source app features:
Without ever needing to leave their Freshworks software, Freshdesk and Freshservice users can utilize the CX Source program to:
- Profile their outsourcing needs
- Be matched to pre-vetted, approved, best-fit outsourcing partner(s) (BPO)
- Conduct a high-quality sourcing event with the built-in RFP engine
- Gain access to pre-negotiated services, pricing, and contract terms for optimal convenience and value
Best of all, all the above are provided to Freshworks users at no additional cost.
With this partnership, ArenaCX also becomes an authorized reseller of Freshworks software. This complements the robust ArenaCX contact center tech stack offering, which includes Freshworks-compatible technology for telephony/voice, workforce management, quality assurance, hardware, and more.
Learn more about CX Source and the full partnership here.
About ArenaCX
ArenaCX is a comprehensive global marketplace for contact center solutions, combining a best-of-breed tech stack offering with over 150 pre-vetted outsourcing partners, consultants, and systems integrators. The ArenaCX marketplace delivers unparalleled value to companies of all sizes at every stage of the outsourcing journey.
Alan Pendleton, ArenaCX, http://arenacx.com, 1 (833) 273-6229, [email protected]
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