Catalyst Software Publishes Its 2nd Annual State of Customer Success Compensation Report
Report shows trends in compensation, pay raises, and the gender pay gap in customer success
NEW YORK, Dec. 8, 2022 /PRNewswire-PRWeb/ -- Catalyst Software, today, released its 2022-2023 State of Customer Success Compensation Report, covering:
- Customer Success compensation structure and overall pay rates by gender and role
- Pay increases in customer success from raises and job switching
- Pay transparency and fairness in customer success
In 2021, Catalyst and ThriveNetwork released the first-ever customer success compensation report to share what customer success employees earn. At that time, Customer Success was handling significant pandemic pressures. Fast forward another year and the role of Customer Success has been refined further. Now, the function typically focuses on three core responsibilities, according to respondents: adoption, renewals/churn management, and quarterly or executive business reviews.
The second edition of this report, also in partnership with ThriveNetwork, comes with fresh data from a significantly larger sample: 1,902 respondents in 2022 compared to 565 respondents in 2021.
Highlights of the report's findings include:
- Workers can celebrate more pay transparency and data suggesting customer success is a well-paid profession.
- A gender pay gap exists in customer success, hampering equality for all.
- Companies are enacting hiring freezes at a much higher rate than in 2021, meaning possibly fewer opportunities in CS.
Edward Chiu, co-founder and CEO of Catalyst, says, "Pay transparency in Customer Success is important to us as it drives fairness and equality for our community. We hope by providing this updated report, we can further advocate for equality, support CS professionals in their careers, and equip CS leaders with the data they need to lead their teams."
Catalyst's free State of Customer Success Compensation: 2022–2023 Report can be accessed here.
About Catalyst
Catalyst is the intuitive and flexible Customer Success Platform built by Customer Success Managers (CSMs), for CSMs. Catalyst helps Customer Success teams centralize siloed customer data, get a clear line of sight into customer health, and scale customer journeys that drive retention, expansion, and advocacy. Catalyst provides robust integrations, flexible platform configuration, intuitive easy-to-adopt design, and deep CS expertise to overcome the most daunting roadblocks on the path to driving retention, scaling CS teams, and making Customer Success central to their organization. For more information, visit http://www.catalyst.io.
Media Contact
Manuel Rietzsch, Catalyst Software, 1 8016288287, [email protected]
SOURCE Catalyst Software
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