EMA to Host Research Webinar on Enterprise Service Management
38% of surveyed IT leaders rated the impact of enterprise service management on the relationship of IT and the business as "transformational"
BOULDER, Colo., Sept. 4, 2019 /PRNewswire-PRWeb/ -- Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced it will host a webinar titled "Enterprise Service Management (ESM): How to Build High-Value Services on Existing ITSM Investments," featuring Valerie O'Connell, research director at EMA, and Rolf Frydenberg, CEO at Manag-E.
ESM is both a transformative and evolutionary next step for ITSM teams. It combines cutting-edge ideas and technologies with existing ITSM platforms, processes, people, and policies to drive innovative non-IT services into the enterprise – with great results for both IT and business interests. In a recent global study conducted by EMA, 38% of IT leaders rated the impact of enterprise service management on the relationship of IT and the business as "transformational."
Any business function that fields and resolves requests, answers inquiries, or solves problems is a candidate for ESM, especially if those transactions are predictable or routine. As simple as self-service from a catalog or as complex as an ERP equivalent for global services, ESM use cases are on the rise in human resources facilities, customer service, legal, accounting/finance, purchasing, security, administration, and operations across all industries.
During this webinar, O'Connell and Frydenberg will provide research insights and practical advice designed to jump-start an organization's ESM initiatives. Specific topics to be covered include:
- How ITSM teams are evolving both organizationally and in terms expanding IT initiatives
- How strategic priorities in service management changed over the last four years and what remain as the greatest challenges
- How ITSM teams are beginning to adopt automation, self-service, social IT, analytics and AI and the benefits once these technologies are adopted
- How these technology areas are combined to support superior business and IT performance
The webinar is Wednesday, September 11 at 11:00 a.m. Eastern. Registrations is available at http://info.enterprisemanagement.com/enterprise-service-management-webinar-pr
About EMA
Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com
SOURCE Enterprise Management Associates
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