NovelVox Enters the Webex App Hub Marketplace with its Powerful-suite of Agent Productivity Tools Designed to Empower Agents and Enhance CX for Webex Contact Centers
NoveVox recently introduced its Agent Productivity and Performance Optimization tools to Webex App Hub; Enters into the marketplace with Agent Accelerator, iVision, and Smart CTI Connector personalized and optimized for the Webex Contact Center customers.
ROSWELL, Ga., April 25, 2023 /PRNewswire-PRWeb/ -- Disconnected systems leading to organization silos is a big contact center challenge today. It makes agents non-productive as most of the time goes into toggling screens and accessing data from disparate data points. This clearly indicates the need for smart tools that enable agents to seamlessly fetch caller's information and amplify productivity with smart contact center integrations.
The good news is that NovelVox, a contact center solution provider, is now available on Webex APP Hub with its powerful-suite of agent productivity tools.
NovelVox enables contact centers to offer a more personalized and connected service experience, and now as the integration technology partner, the contact center experience optimization company feels delighted to continue delivering the same experience for Webex customers - by launching its agent experience optimization solutions on App Hub marketplace.
NovelVox has been a Cisco partner for over 14 years and offers CX solutions that allow seamless transitioning to Webex contact center without losing any of the existing customization and integration. Now, by stepping into the Webex App Hub, the company enables brands to leverage their expertise in providing unique contact center integration services right from Webex's marketplace.
NovelVox has recently introduced a set of agent productivity solutions in the marketplace, which include the Agent Accelerator, Smart CTI Connector, and iVision Wallboard. NovelVox's unified agent desktop, named as Agent Accelerator, is designed to empower agents with a view that's not just unified, but smartly optimized to showcase the most-relevant information in the most convenient manner.
While Agent Accelerator unifies & integrates agent experience for superior CX, iVision interactive wallboards ensure they stay motivated and engaged - all the time. The display of interactive visuals with a touch of gamification supercharges agent engagement while giving them un-interrupted access to real-time key performance metrics.
Last , but not the least, the all new Webex Calling CTI connector for Salesforce, Freshdesk, ServiceNow, Zendesk, and MS Dynamics - is another exciting offering that's being introduced to the marketplace with powerful CTI functionalities. Some striking features that help agents be more productive include Click to Dial, Contextual Screen Pops, Embedded Call Controls, Agent Performance Stats, and more.
Amit Gandhi, CEO NovelVox, says, "We are excited to announce the launch of Agent Productivity Tools on Webex App Hub Marketplace which will allow Cisco customers to leverage integrated contact center solutions, personalized for Webex Contact Centers, on Webex App Hub. We have stepped in with our agent productivity products for now, but look forward to more launches in the near future, specifically our digital CX product line.
About NovelVox
NovelVox is a global software company that has been developing flexible, optimized Contact Center Solutions for Cisco, Avaya, Genesys, and Amazon Connect contact centers for over 14 years. The company has an extensive library of 75+ third-party app integrations to empower agents with unique integrations powered by solutions like Unique Agent Desktops, Wallboards, Reporting & Analytics, Conversational AI, and more. With over 300 global deployments across verticals, including banking, telecoms, healthcare, government, education, and retail, NovelVox is redefining agent and customer experience for improved agent productivity and brand loyalty.
Media Contact
MARTIN KATZ, NovelVox, (+1) 301 202 3672, [email protected]
SOURCE NovelVox
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