Process Assessment Tool Can Help Organizations Prioritize Which Processes to Improve, Quantum Associates, Inc Highland Park, IL
When attempting to implement process improvement organizations should look at managing the critical processes that drive the critical success factors (CSFs). According to Willie Carter, a Lean Sensei and process improvement expert, "It isn't enough to manage CSFs or outcomes when implementing an improvement initiative, organizations have to focus on the key business processes having the greatest impact on their CSFs."
HIGHLAND PARK, Ill., Sept. 25, 2019 /PRNewswire-PRWeb/ -- When embarking on their process improvement journey most organizations do not have the resources to simultaneously fix every process. They must decide which processes should be looked at and which processes can be addressed down the road. An assessment tool we have found most helpful is the process prioritization matrix. This tool can help an organization prioritize processes for improvement.
This relatively simple tool lists the organizations key processes and rates them against their critical success factors. "After identifying the key business processes most in need of improvement we can conduct a rigorous investigation of the key processes to determine what is being done, and how it is done – whether value is added or not."
Carter says most organizations are resource constrained. The process prioritization tool helps them allocate their resources to fixing the processes that will give them the biggest bang for the buck.
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Willie L. Carter is the president and principal of Quantum Associates, Inc, Highland Park, Illinois. Carter is a Certified Lean Sensei, Certified Manager of Quality/Organizational Excellence, and a Certified ISO 9000 Lead Assessor. He specializes in process improvement in the service and manufacturing sectors.
Contact Information
Willie L. Carter
Quantum Associates, Inc
wcarter @ quantumassocinc.com
847-919-6127 or 708-278-1915
SOURCE Quantum Associates, Inc
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