Software Reviews Names Ivanti, TeamDynamix, Cherwell, SysAid, OmniTracker and IBM its 2019 IT Service Management Data Quadrant Gold Medalists
Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group Inc., published its 2019 IT Service Management (ITSM) Data Quadrant Awards, naming six Gold Medalists in the space: Ivanti ITSM Solutions, TeamDynamix ITSM, Cherwell ITSM, SysAid, OmniTracker and IBM Control Desk.
TORONTO, Feb. 7, 2019 /PRNewswire-PRWeb/ -- Software Reviews' Data Quadrant awards derive entirely from expert-user feedback. IT leaders, business professionals and end-users evaluate vendors via a detailed online survey, examining relative performance across two axis: Product Features & Satisfaction and Vendor Experience & Capabilities.
ITSM solutions optimize IT departments by helping process, manage and deploy sufficient support for requests. The features associated with the vendors in the category create the backbone of IT departments.
The ITSM category featured 18 vendors in total, making it one of the most competitive Data Quadrants at Software Reviews. Many of the vendors featured were clustered in the 'Leader' portion with the Gold Medalists separating themselves through their strong Net Emotional Footprint and Likeliness to Recommend scoring.
About Data Quadrant Awards and Software Reports
Software Reviews Data Quadrant Awards are awarded annually to recognize outstanding vendors in the technology marketplace as evaluated by their users. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. Full vendor evaluations are available in our in-depth software evaluation reports.
About Software Reviews and the Data Quadrant Awards
Software Reviews is a division of Info-Tech Research Group Inc., a world-class IT research and consulting firm established in 1997. Having worked in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, Software Reviews' methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
SOURCE Info-Tech Research Group Inc.
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