TCN Executives to Speak on Two Expert Panels at 2023 ACA International Convention & Expo
TCN's ARM industry experts will provide practical insights on healthcare early-out operation and intelligent virtual agents during panel discussions
ST. GEORGE, Utah, July 17, 2023 /PRNewswire-PRWeb/ -- TCN's ARM industry experts will provide practical insights on healthcare early-out operation and intelligent virtual agents during panel discussions.
WHAT
The ACA International Convention & Expo 2023 brings together credit and collection industry experts, pioneers and innovators to communicate and collaborate through various educational sessions and seminars in Chicago on July 26-28. TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, will host a booth to demonstrate its latest platform, and its executives will speak on two expert panels during the event.
Scott Brownlee, product engineering manager at TCN, will speak at a session, titled "The Benefits and Traps of Building a Healthcare Early-Out Operation." Along with other industry veterans, Brownlee will examine the dynamic between the healthcare industry and service providers in the Accounts Receivable Management (ARM) industry, how to effectively develop an EO operation, leverage KPIs and identify what critical resources to use.
Bryce Payne, vice president of business development at TCN, will speak at a session, titled "Intelligent Virtual Agents: Navigating the Challenges of Debt Collection." Staffing shortages in the ARM industry have prompted providers to take a look at intelligent virtual agents (IVA) in recent years. In the session, Payne will discuss TCN's 25 years of experience serving the financial services industry, how to effectively employ IVA, AI and automation in a contact center and more.
WHEN & WHERE
Hilton Chicago Hotel
ACA International Convention & Expo 2023
720 South Michigan Avenue, Chicago, IL 60605
Scott Brownlee's "The Benefits and Traps of Building a Healthcare Early-Out Operation" session will be held:
Date: Thursday, July 27, 2023
Time: 8 to 9 a.m. CT
Bryce Payne's "Intelligent Virtual Agents: Navigating the Challenges of Debt Collection" session will be held:
Date: Thursday, July 27, 2023
Time: 11 a.m. to 12 p.m. CT
To learn more about the event, visit: https://www.acainternational.org/events/convention-2023/.
About TCN
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN's flagship platform for contact centers, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. Its suite of compliance tools helps businesses meet the requirements of the Telephone Consumer Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued by the Consumer Financial Protection Bureau. TCN Operator integrates seamlessly with leading APIs and is accessible to agents with visual impairments. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries. For more information, visit http://www.tcn.com and follow on Twitter @tcn.
Media Contact
Jodie Booras, Gabriel Marketing Group (for TCN), 619-564-9306, jodieb@gabrielmarketing.com
SOURCE TCN
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