Adair Homes is Committed to Communication
Vancouver, WA (PRWEB) March 19, 2017 -- Adair Homes is committed to communication. With clear, frequent, and honest communication as the goal, Adair Homes is now distributing their newly revised 2017 Homeowner’s Handbook and Construction Guide to all active clients. By providing their customers with a concise and organized framework for their home’s construction, every Adair Homeowner becomes a more informed partner.
It takes a concerted effort to make communication a number one goal—especially for a company that has been in business nearly fifty years and has built 17,000 homes and counting in the NW region. However, 2017 brings a new focus and renewed energy to the company mission statement: It is our privilege to help our customers build the homes they’ve always dreamed of.
“It’s our privilege to help our customers; they are our partners. We work together to build their house. It’s a relationship.” -President of Adair Homes, Byron Van Kley
As a company, Adair has implemented new relationship building tools into their customer care initiative that goes well beyond the revised Homeowner’s Handbook. Communication is highlighted as the first priority of the year.
“We are renewing our commitment to our customers to communicate clearly, frequently and honestly.” -Byron Van Kley
By focusing on clear, frequent and honest communication, Adair Homes has strengthened customer retention in one of the most devastating PNW winters on record. When jobs went off track due to unforeseen weather complications, most companies suffered major setbacks and losses. However, Adair stands in the gap for their customers. Each homeowner is continually contacted by their ProTeam representative with updates and scheduling solutions. Each homeowner is also invited to call their ProTeam representative at any time to ask questions or voice concerns.
These simple communication solutions brought real results: Adair Homes increased customer satisfaction and continued to find enormous growth during the fourth quarter of 2016. Looking forward to 2017, Adair Homes forecasts continued company growth as their Commitment to Communication takes hold and drives sales from one satisfied buyer to the next.
Since 1969, Adair Homes has been building custom homes and changing lives in the Pacific Northwest – one dream at a time. Over our nearly 50 year history, we've built more than 17,000 beautiful custom homes, each one portraying the unique personality of a Northwest family. Our work and guiding principles have made us the largest custom home builder in the region, and earned us a highly regarded reputation established in honesty, integrity and respect.
Melissa Galland, Adair Homes Inc., http://www.AdairHomes.com, +1 (360) 448-6067, [email protected]
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