Richmond, VA (PRWEB) July 28, 2015 -- AMC Technology, a leading integrator of contact center and CRM applications, today announced that its Contact Canvas platform is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
Contact Canvas helps businesses by delivering calls to the right agent, automating processes to reduce keystrokes, and increasing agent efficiency. The application interworks with many CRM vendors including Microsoft Dynamics, Salesforce, SAP, Oracle Right Now, Oracle PeopleSoft, Oracle Siebel and Desk.com, enabling contact centers using a variety of telecommunication vendor solutions, including the Avaya Aura Platform Suite. Contact Canvas is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.3, Avaya Aura Application Enablement Services 6.3 and Avaya Aura Contact Center 6.4.
AMC Technology is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, AMC Technology is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“With this compliance testing, AMC demonstrates its continued commitment to providing Avaya customers with proven CRM integration solutions that raise the bar for superior customer service. Customers can be confident in the knowledge that they can successfully and seamlessly deploy this solution in their Avaya contact center.”
-- Aimee Stinson, Director of Strategic Alliances, AMC Technology
“Avaya is committed to delivering a comprehensive portfolio of solutions that enable our customers to improve their business outcomes as well as their contact center experience. By successfully completing compliance testing, AMC demonstrates its continued commitment to seamless integration with Avaya products.”
-- Eric Rossman, Vice President, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit http://www.avaya.com.
About AMC Technology
AMC Technology is a global leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise. AMC’s Contact Canvas™ product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents, knowledge workers, and mobile staff. Our products are certified by our partners and allow businesses to more effectively manage all types of customer relations while delivering superior levels of customer service and improving productivity.
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Mariah Mays, AMC Technology, http://www.amctechnology.com, +1 (804) 419-8610, [email protected]