Answer United Wins the 2013 ATSI Award of Excellence
(PRWEB) July 23, 2013 -- Answer United, a nationwide company that has provided live answering services as well as call center services for the last 49 years, is proud to be the recipient of the prestigious ATSI Award of Excellence yet again. Answer United was honored with the award at the 2013 Association of TeleServices International Annual Convention in June at the Marriott located in downtown Kansas City.
The recipients of this prestigious award are determined by independent judges which ATSI contracts. The sole purpose of the judging is fair evaluation of the answering services of companies, such as Answer United, over a 6-month period. Each company is evaluated on a variety of crucial criteria including their response time, courtesy of the employees, accuracy of the messages and overall service. Each category is rated by the judges and the overall results are compiled. A score of 80 percent or better in each category is necessary in order to receive the award.
Companies, such as Answer United, that are privy to this award have proven their ability to pass what is known as a “secret caller” program. The test calls are made at random times and without the knowledge of the professional answering service agents on the other end of the phone. A passing score of 80 percent in each category shows the dedication to training and ongoing quality of the company. ATSI awards companies that have honestly earned the award through their dedication and hard work throughout the 6-month period. Receiving these prestigious honors sets Answer United apart, putting them as a leader in the telecommunications industry.
As a recipient of the Award of Excellence, Answer United continues to show that they are a leader in the telecommunications industry. They have proven their consistency and commitment to high quality customer service and successful processes that go above and beyond the standard company in the industry. Answer United continues their high level of commitment to provide the best customer service for its clients year after year.
To learn more about the award and the answering services that Answer United offers, visit http://www.answerunited.com/ or call 1-800-937-5900 to speak directly to an agent.
About Answer United:
Answer United is a nationwide answering service and call center service for companies. They make it their priority to provide their clients with the highest level of customer service in the industry while keeping their prices affordable. With one of the highest levels of employee retention rates in the industry, they are able to provide quality service year after year. Their dedication to training is obvious in the continued high level of service that they provide each and every client in a variety of industries.
Contact Us, Answer United, http://www.answerunited.com/, 800-937-5900, [email protected]
Share this article