BenchmarkPortal Announces: Survey Underway on Inbound and Blended Sales Centers
Santa Barbara, CA (PRWEB) July 29, 2013 -- Call centers will now have the opportunity to participate in a study for inbound and blended sales.
Online surveys conducted by BenchmarkPortal began on July 24 and are available for anyone to complete at http://benchmarkportal.inbound-sales-survey.sgizmo.com/s3/.
This is BenchmarkPortal’s fourth year of collecting metrics for call centers involved in inbound and blended (inbound and outbound) sales. This competitive market intelligence is not available anywhere else and is BenchmarkPortal’s way of showing their appreciation for their customers input.
Participants will receive the following:
Instant Benchmarking Report – Call centers can find out how their operations stack up against up-to-the-minute averages on all reported metrics for the inbound sales industry.
Instant Gap Analysis – Call centers can find out where to direct business resources and how to get the biggest returns by identifying their center's performance gaps.
Live Look-Back Report – Participants can return to survey results to see updated averages at any time.
Click the following link to access the Inbound and Blended Sales Survey.
“This survey is intended for call centers that primarily handle inbound and blended sales calls," said Crystal Kay, BenchmarkPortal's marketing director. "Please complete the survey and forward the survey link to other appropriate contact centers. Participation in the survey should take no more than 20 minutes and responses are confidential. Participants will receive an online Benchmarking and Gap Analysis report at the close of the survey, and a pdf version via e-mail, at no cost. A Live Look-Back Report is also complimentary, so that participants can return to view updated results of this survey as more responses come in and industry averages change.”
BenchmarkPortal’s benchmarking surveys are the easiest way for a call center to benchmark themselves against peers in their database of thousands of call centers. BenchmarkPortal, has collected key performance indicators from thousands of contact centers worldwide, creating the world's largest database of best practices statistics.
About BenchmarkPortal
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.
Crystal Kay, BenchmarkPortal, http://www.benchmarkportal.com/, 800-214-8929 11, [email protected]
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