Boosting Hotel Guest Engagement: Award-Winning Property Management System, Frontdesk Anywhere, Partners with Guestfolio
San Francisco, CA and Whistler, BC (PRWEB) October 28, 2014 -- The award-winning property management system, Frontdesk Anywhere, announced today its partnership with Guestfolio to increase hotel guest engagement. This partnership will not only provide hoteliers with an innovative Cloud-based platform to run their property but also provide them with the opportunity to set themselves apart from their competitors and focus on guest relations and satisfaction before, during and after their stay.
“Providing the best possible guest experience while building lasting relationships with your guests is vital to a hotel's success”, stated Joe Kiernan, Co-Founder and CTO, Frontdesk Anywhere. “We’re excited to announce our partnership with Guestfolio as we see the value of Guest Relationship Management Systems, how they increase overall satisfaction, and in turn generate more sales and revenue for the hotelier”.
Since their creation Guestfolio has enabled hoteliers to better engage with their guests from booking to well after check-out. With more and more guests looking to create their own unique travel experiences, gather inspiration from others and share their experiences with their friends and family, Guestfolio has been able to provide a platform for hoteliers to do this successfully. Growing everyday, Guestfolio now services hotels in over 400 cities worldwide and delivers over 900,000 digital communications to guests monthly.
“We’re really excited to have the opportunity to work with Frontdesk Anywhere. Not only will their clients be able to send beautiful communications to their guests, but they’ll also be able to monitor the effectiveness, ensuring an on-going relationship that builds trust and brand loyalty,” says Duane Hepditch, CEO Guestfolio. “The first impression is no longer the lobby – it’s in their home, in their hands, or anywhere they are,” he continued.
With the guest profile at the heart of what Frontdesk Anywhere and Guestfolio do, Frontdesk Anywhere users will now have the opportunity to sync real time with one of the leading guest relationship management systems, ultimately providing better visibility of guest interactions as well as the following:
Hoteliers can build their own pre-arrival program catering to their specific guests needs
Guests can plan their stay and make requests for services before their check-in
The hotel can send post-stay guest satisfaction surveys that automatically integrate with TripAdvisor®
Hoteliers can build and send email marketing campaigns using targeted segmentation directly from Frontdesk Anywhere PMS.
In addition, hotels will be able to get to know their guests better, learn from them throughout their journey and better understand purchases. These three crucial benefits help hotels to keep their guests, enhance visitor experience and improve engagement.
A recent J.D. Power’s survey has revealed that hotel guest satisfaction in 2014 has reached its highest level since 2006. The results weighed in at 784 points on a 1,000-point scale, up seven points from 2013. This study tracking guest satisfaction shows the ongoing efforts from hotels to improve this key success factor (ref J.D. Power & Assoc.).
About Guestfolio
Guestfolio is based in Whistler, British Columbia, Canada. The company provides a seamless suite of Guest Relationship Management (GRM) tools-from customizable confirmation emails to post-stay surveys and newsletters to a dynamic Mobile Concierge trip planner. By engaging guests at key touch-points before, during and after their stay and providing valuable insights into guest preferences and sentiment, Guestfolio helps hotels build guest satisfaction and loyalty, ultimately increasing revenues.
For more information about Guestfolio call 1.604.932.2510 or by email Duane(at)guestfolio(dot)com.
About Frontdesk Anywhere
Frontdesk Anywhere is a leading provider of innovative cloud based hotel management software for independent properties and management groups. Currently, over 500,000 monthly room nights are managed with Frontdesk Anywhere - at independent hotels, resorts and other accommodation facilities. The company is focused on converging processes traditionally performed by separate systems into a robust, all-in-one productivity application. All modules are seamlessly integrated within the application and accessible from any computer or connected mobile device. The company is a privately held corporation based in San Francisco, California.
For more information about Frontdesk Anywhere and its hotel management software product, visit http://www.FrontdeskAnywhere.com or email sales(at)frontdeskanywhere(dot)com.
Ardalan Zandian, Frontdesk Anywhere, http://www.frontdeskanywhere.com/, +1 (415) 800-5940 Ext: 516, [email protected]
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