Carlton’s Training Announces New Customer Service Training Strategy
Los Angeles, CA (PRWEB) July 29, 2013 -- The Johnny the Bagger program typifies what Carlton’s Training is doing with their customer service agenda. Their new strategy involves preparing clients to provide unexpected customer service moments to enable them to retain the greater share of customers. Carlton’s Training has often been at the forefront of new and improved strategies and the Johnny the Bagger training video is just the most recently added program to their new corporate strategy.
Johnny the Bagger is the story of a young man who has Down syndrome and yet he is the classic example of how to deliver amazing customer service. Through this program employees learn how they can make a lasting impact on clients and to take personal responsibility for clients’ expectations and satisfaction. This great example of course leads to other people modeling Johnny the Bagger and envelopes the entire company in creating memorable customer service experiences for clients.
What makes Johnny the Bagger different from other customer service training videos is in its demonstration of how personal a customer service experience can and should be. People who care about them create most of the great things that happen to people. Birthday parties and special events are all designed with attention to favorite flavors, colors and items the guest loves the most. So what can be derived is that customer service is a very personal thing to people. And when it's not done with care, it’s phony.
Another great program that goes the extra distance and is supremely personal is the 'Give' em the pickle' program. The Pickle video is based on Bob Farrell’s idea of giving clients the little things they come to expect or the things that can be given that show care and attention to detail. A pickle can be taking a customer’s groceries to their car or giving them the gold pen they signed the big deal with. Pickles make a great impact and often aren’t material items but the mere fact that their business is regarded as important. Telling a client they will be right with them and mean it can make all the difference in the world.
Carlton’s Training provides the Johnny the Bagger program in their customer service training to drive the creation of memorable client experiences. Carlton’s handles incredible authors like Dewitt Jones and Joel Barker as well. To view the online preview of Johnny the Bagger or find out more about this company click here on their site at Carlton’s Training.
Jim Case, Carlton's Training Solutions, http://carltonstraining.com, 310-694-8495, [email protected]
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