PLANTATION, Fla. (PRWEB) April 25, 2018 -- ChaseData continues to be a leader in voice channel call centers, maintaining 100% compliance with FTC and FCC regulations in real time with the integration of industry standard DNC.com list scrubbing. Each campaign is fine-tuned to ensure that 100% FTC and FCC compliance is maintained at all times.
Companies must protect themselves today more than ever, and ChaseData’s approach to call center software ensures every call remains compliant. In 2017, a disastrous blow was dealt to Dish Network® when a federal court issued $280 million in penalties for violating the FTC’s Telemarketing Sales Rule, the Telephone Consumer Protection Act, and other laws. The civil penalty of $168 million awarded to the US government was the largest sum to ever be obtained due to an FTC violation.
“A great deal of what we do at ChaseData is to manage our client’s regulatory compliance posture. The DNC.com integration is now the cornerstone for our outbound FTC and FCC compliance policy for three critical reasons. First, there is no degradation of performance, even in predictive dialing mode because the DNC scrubs are performed in real-time, milliseconds before dialing. Second while highly complex, we were able to engineer an integration procedure that is fast and simple. Last but not least, the API integration between ChaseData’s backend and DNC.com is seamless and secure.” – Ahmed Macklai, CEO
Violations of FTC and FCC guidelines all start with the national DNC (Do Not Call) Registry, the ever-updated list of telephone numbers forbidden to be contacted by any caller attempting to sell goods or services through interstate calls, including telemarketers.
This is where ChaseData’s intelligent real time DNC scrubbing comes in and keeps our clients safe. Using campaigns set up through DNC.com and customized by the client, these list scrubs take place in milliseconds before dialing the phone number. The integration of DNC.com services with ChaseData’s software are provided free of charge to our clients. All fees and recurring billing plans are provided by DNC.com.
"Integration with DNC.com could not be faster or easier. Existing ChaseData clients with an existing DNC.com account can simply visit their integrations settings page. From there, they complete a form by providing their DNC.com login credentials, then enable their DNC.com scrub from the campaign settings of the desired campaign. That is the entire process from start to finish. The entire integration process takes less than 10 seconds and all DNC functionality is managed using DNC.com’s secure management portal." – Guillermo Sandoval, VP Technical Support
This integration makes the call center set-up faster, smarter, safer and 100% compliant with all FTC and FCC Do Not Call rules and legislation because the DNC.com service prevents violations but preventing the call being dialed. Pre-existing clients of companies can continue to dial their customer lists without the DNC.com scrub services because contacting individuals within 18 months of a business transaction is legal. New solicitations and campaigns will initiate DNC.com scrubs.
About ChaseData Corp
Established in 1996, ChaseData Corp has been at the cutting-edge of call center software for over two decades. From the first call center software compiled for Windows 95 to today’s advanced cloud-based Call Center as a Service architecture. ChaseData consistently delivers real-world, scalable solutions to contact center of all sizes - across multiple industries.
To learn about ChaseData Corp and discover the most cutting-edge call center solutions, visit http://www.chasedatacorp.com or call (888) 739-8218 for more information.
For press inquiries please contact Andrea Boyle, 4 Step Studio 1-888-841-7376
Andrea Boyle, ChaseData Corp, https://www.ChaseDataCorp.com, +1 1-888-841-7376 Ext: 1, [email protected]
SOURCE ChaseData Corp