Claim Today Solicitors scoop coveted Government award
Birmingham, United Kingdom (PRWEB UK) 18 July 2013 -- The prestigious award was presented to the accident claims solicitors firm on behalf of the Government’s Cabinet Office in recognition of Claim Today’s continuous service improvement and reliability.
The CSE award is only presented after a fastidious inspection of an organisation’s public facing processes and functions has been conducted. Once the award has been presented, it is valid for three years and subject to continual assessment.
The excellence demonstrated by Claim Today in these sectors has resulted in them being one of the first private sector organisations to receive the illustrious award.
One of the factors that won the assessors over was the many services and engagements that the Birmingham based solicitors offer to their clients. Customer orientated services for those who need to make an accident claim such as home visits, on-line chats and virtual document signing as well as the firms ability to support clients in over eighteen different languages were all factors that helped the firm scoop the award.
The company’s assessors form states that; “Claim Today Solicitors employees are clearly committed to and engaged in the delivery of high quality customer service and there are some innovative approaches to gaining and maintaining their buy-in to the culture of the Company.
"The range of verbal and published information continues to be refined and innovative approaches taken to ensure customers have all the information they need throughout their service.
"Discussions with customers and staff clearly show that service expectations are defined and agreed at the outset and are subsequently delivered to the vast majority of customers.”
Rob Bhol, the CEO of Claim Today added, “This is a very proud day for all of us at DBS Law to have our customer service recognised in such a high profile way.
“We’ve been focusing on a global improvement strategy for the last five years that includes engaging and motivating staff through community activities and remuneration linked to customer satisfaction. It has clearly paid dividends for our customers and for the company.”
About Claim Today
Claim Today were established in 1999 and has rapidly grown to become a national market leader in the provision of personal injury legal services to claimants.
We understand that with esteem comes responsibility and we maintain our commitment to the following;
1: Ensuring delays are avoided and providing a fast and effective legal service.
2: Making law an accessible legal service. We offer a home visit to all clients, to help fill in initial forms and to discuss claims.
3: Exceeding expectations. We aim to offer a high level of service from the beginning to the end.
4: Maximising damages. We ensure we obtain the highest level of compensation for your claim.
5: Forward thinking and innovation.
Vishal Sharma, Claim Today Solicitors, http://www.claimtoday.com/, +44 1213742357, [email protected]
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