Client Heartbeat Opens New York Office - on Track for 500 Customers by December
BRISBANE, Australia (PRWEB) July 02, 2013 -- Client Heartbeat, developers of a new customer satisfaction survey tool, announced today the opening of a New York office.
Unprecedented demand from the United States and a rise in inquiries worldwide spurred the decision to add a US-based team member.
The announcement came on the back of the team securing a number of MSPmentor Top 100 Managed IT Providers, including Emerging IT.
Client Heartbeat is leagues ahead of other customer survey tools because it monitors feedback over a period of time to bring about real intelligence and actionable insights.
Gordon Tan, Founder and Director of Client Heartbeat, said the company now integrates with ConnectWise, AutoTask and Salesforce, making it easy for customers to get started.
“We see integration as a vital part of our growth strategy,” Mr. Tan said.
“Since finalizing these latest integrations we’ve seen a steep rise in inquiries to about 15 a week,” he said.
Noel Ervine, Director of leading MSP, Emerging IT, said he is happy using Client Heartbeat as a dynamic method of measuring client satisfaction.
“We see Client Heartbeat as an ongoing critical test and measurement system as the company grows,” Mr. Ervine said.
Client Heartbeat gives companies the power to import their contacts, send out automated surveys, and get all the data back in a simple, intuitive dashboard.
It’s been a busy three months of early starts and late evenings for the team, servicing customers from right around the world.
“I’m really happy we’ve opened up the New York office,” Mr. Tan said.
“It now means we can be available 24/7 to our clients, and I get a little bit of an extra sleep in.”
US based customers can reach the company's Client Services Manager, Raj Singh, on (415) 322-9050
Ross Beard, Client Heartbeat, http://www.clientheartbeat.com, +61 466 273 919, [email protected]
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