Customer Service Institute of America Announces the 2014 International Service Excellence Award Winners
Chicago, IL (PRWEB) January 20, 2015 -- In recognition of being leading service providers globally, organizations and individuals were awarded with an International Service Excellence Award.
The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence.
Christine Churchill, Executive Director, Customer Service Institute of America and Vice President of the International Council of Customer Service Organizations felt this year’s award submissions truly embodied the essence of what customer focused organizations are all about; “being exceptional at customer experience delivery is no longer an option if companies wish to remain successful, it is a necessity. It is much more challenging to pull away from the pack and go beyond simply 'good' service. The 2014 International Service Excellence Award winners demonstrate ways to serve their customers that are relevant for their consumers today.”
Judging Criteria
The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. Organizations applying in each of the award categories are asked to demonstrate the following to the award judges:
1. An approach to each of the attributes outlined in the International Customer Service Standard
2. The breadth and depth of the deployment of each approach
3. Results flowing from the approach and deployment
4. The level of customer involvement in the strategic decision making of the organization
5. Evidence of continuous review and improvement against the ICSS criteria
2014 International Service Excellence Award Winners:
Company Awards:
Visionary Award
BROAN-NUTONE LLC
Best of the Best
WELLS FARGO TREASURY MANAGEMENT CLIENT DELIVERY
Division of a Large Business
FIS NORTH AMERICAN CARD SOLUTIONS
Division of a Large Business
– Highly Commended
MICROSOFT DYNAMICS – GLOBAL OPERATIONS TEAM
Customer Focused Innovations
CHEAPOAIR
Medium Business (501-3999 employees)
MERCURY PAYMENT SYSTEMS
Medium Business
– Highly Commended (501-3999 employees)
ADDISON LEE
Government Agency
MINISTRY OF THE INTERIOR- THE GENERAL DIRECTORATE OF CIVIL DEFENCE - AJMAN - UNITED ARAB EMIRATES
Contact Center
MERRILL EDGE
Contact Center – Highly Commended
DHL EXPRESS KENYA
Small Business (less than 500 employees)
DILIGENT BOARD MEMBER SERVICES
2014 Individual Awards:
Chief Executive Officer
ROBERT WALLER, JR.
ASSOCIATION HEADQUARTERS
Customer Service Manager
FATMA ABUBAKAR
DHL EXPRESS KENYA
Customer Service Leader
MIKE DONAHUE
FIS NORTH AMERICAN CARD SOLUTIONS
Customer Service Executive
GEORGE LARRIBAS
WELLS FARGO TREASURY MANAGEMENT CLIENT DELIVERY
Customer Service Director
NARINE DAT SOOKRAM
ACTIVE VISION CHARITY ASSOCIATION
Customer Professional
NITESH SINGH
DHL EXPRESS SOUTH AFRICA
If you would like to nominate your organization or a colleague for an International Service Excellence Award in 2015 please contact us at the number below or the email associated with this media release or visit http://www.serviceinstitute.com/customer_service_recognition.html.
About Customer Service Institute of America:
The Customer Service Institute of America (CSIA) is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard.
Contact:
Christine Churchill Burke, Executive Director
Customer Service Institute of America
630.448.7939
http://www.serviceinstitute.com
Christine Churchill, Customer Service Institute of America, +1 (630) 448-7939, [email protected]
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