DiscountMugs Awarded A+ and 5 Stars from ResellerRatings.com, Google Shopping & TrustPilot
Miami, FL (PRWEB) July 31, 2013 -- Being an ecommerce company can be a challenge in the world of customer service. As a solely online company, you have the responsibility of creating a user-friendly website that customers can navigate around easily, displaying an accurate image and description of products you are selling, offering customers an available, knowledgeable sales representative to help them through the order process, as well as a dedicated customer service team to help resolve any issues a customer might have with their order. Rather than a customer walking into a store, seeing an item for themselves and dealing with face to face salespeople, internet-driven companies have to overcome all of these obstacles by just using the web. With that said, you can imagine how difficult it can be to create a loyal customer base, happy with the service they have received from the ecommerce company. However, DiscountMugs makes this look easy. In 2013, they have managed to raise all of their ratings with the web’s top review sites to stellar ratings for their services of promotional products and personalized wedding favors.
DiscountMugs.com, popularly known for their promotional products such as coffee mugs, tote bags, custom t-shirts, printed pens and more, took a vow to provide only the best service to each and every one of their millions of customers. To name a few, DiscountMugs has now taken ratings as 9.95/10 on ResellerRatings.com, 5 Stars on Google Shopping, an A+ on Trustpilot, as well as an A+ with the Better Business Bureau. Now that is truly an accomplishment! “As an online company, we not only have obstacles of making the customer happy without ever physically meeting them, but also with making sure real feedback is received. We only count ratings and reviews from sites that verify that actual customers are reviewing, unlike sites like Yelp.com that will let anyone (including competitors) leave a review for a business,” explains Stephanie Fernandez, SEO Analyst at DiscountMugs. “A problem with many online companies these days is that several review sites allow anyone to post, creating false feedback for customers. We are happy that sites like ResellerRatings, Google Shopping, and Trustpilot allow only verified customers to leave reviews, showing we really are as good as people say we are.”
With over a decade of experience, and now over 600 employees, DiscountMugs has grown into a model of what ecommerce should be for customers looking for a large selection of promotional products paired with great customer service. It will be exciting to watch to see how they continue to grow in the future as a customer’s obvious choice for their promotional products and event favors.
Customer Service, Bel USA INC, http://www.discountmugs.com/, +1 (800) 569-1980 349, [email protected]
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