DonorPerfect Offers Unhappy GiftWorks Clients a Better Solution
Horsham, PA (PRWEB) October 21, 2013 -- Mission Research, the creator of GiftWorks fundraising software, was recently acquired by FrontStream Payments, a private-equity backed company that has also acquired JustGiving and ArtezInteractive. Under this new ownership, fees are rising and previous versions of GiftWorks will be disabled, leaving many users stranded without access to their database software unless they upgrade and pay higher fees.
DonorPerfect feels that the actions taken by the new owners are unfair and hurt the nonprofit community, particularly smaller nonprofits. Therefore, SofterWare is committed to providing GiftWorks users a better alternative to just paying more for a slightly updated version of GiftWorks and continuing to have uncertainty about future prices and products.
Doug Schoenberg, CEO for SofterWare, noted recently, "I had always respected GiftWorks as a competitor, because like SofterWare, they seemed committed to providing smaller nonprofits with affordable fundraising software. In fact, when Giftworks’ founders raised money, they made a very big deal about their investors’ commitment to social responsibility and why that would be advantageous to clients. Unfortunately, that commitment to social responsibility, and to keeping GiftWorks' clients happy, doesn’t seem to be shared by the new owners and their private equity investors." Read more of Schoenberg’s comments on GiftWorks’ change in pricing & policy.
Jon Biedermann, Vice President for SofterWare, said, "We have a simple response to all users of GiftWorks 2014 and older versions: We will match the GiftWorks 2014 upgrade offer and provide them a true web-based product, with features and functionality that greatly exceed GiftWorks 2014 or GiftWorks Online. Our Switch & Save program provides our award-winning DonorPerfect Essentials package with unlimited licensed users. It includes a free data conversion for all standard fields, free access to our extensive library of training webinars, and a special live webinar only for GiftWorks users who make the switch. DonorPerfect Online also includes free online donation forms and other fully integrated credit card processing with additional savings. Our True Rate plan includes a real merchant & gateway account and a very competitive flat 2.89% + .30 rate –no minimums or surcharges- and 48 hour deposit of funds. Finally, the program also includes our renowned Full Support program, entitling users live access to over 25 full-time support agents – one of the most responsive and reliable support departments in the industry."
Mr. Biedermann added, "The vast majority of the GiftWorks clients being forced to upgrade are small to midsized nonprofits who are looking for a fundraising solution that is cost-effective and easy to use. This makes DonorPerfect a great solution for them. We’re committed to making the transition to our truly web-based software as smooth and cost-effective as possible so these nonprofits can focus their efforts on raising more money for their mission."
Lastly, Mr. Biedermann, an 18 year veteran of SofterWare, noted the company’s commitment to remaining independent. "We've grown steadily for over 30 years to become the second-largest software provider to nonprofits. SofterWare, the company behind DonorPerfect, is a privately owned, financially vibrant company with no outside investors or venture capital stockholders. We have no intention of taking on outside investors or selling to a competitor."
For more information and complete details on our GiftWorks Switch & Save upgrade offer, please call 800-220-4111. To request more information on DonorPerfect, please visit http://www.donorperfect.com/GiftWorksOffer.
Sam Goldenberg, SofterWare Inc., http://www.donorperfect.com, 215-628-0400, [email protected]
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