Enabling Technologies Corp Develops New Hosted WebChat that Works with Skype
Glen Arm, Maryland (PRWEB) February 17, 2016 -- Enabling Technologies Corp. today announced it has developed a new hosted or “Cloud” version of its popular Enabling WebChat in addition to its on premise version. Both utilize Skype for Business as the back end and routing to “free” agents. This low cost solution will easily incorporate a real-time presence-enabled, web chat service on your website and will help unify the workflow of your business, boost customer satisfaction, web presence, and increase online sales.
Beta testers such as Marcus Nye, IT Manager of Haynes Brothers reported “…so far with great feedback from the guys. Apparently we have sold a car and booked a test drive in the last week using your WebChat, so that’s good!” - in the first week of using Enabling WebChat. Another early adopter said: “It just seemed too easy! I signed up for the free trial, set up a page, couple of agents and it just worked. Have to say it’s impressive how easy that is.”
Enabling Hosted WebChat will enable that communication between your website visitors and your customer service agents by utilizing your existing Lync/ Skype chat client. Our hosted version of WebChat works on Office 365, Lync 2013 (online / on premise) and Skype for Business (online / on premise). This hosted subscription is priced per agent per month and as long as your company is federated with Enabling Technologies Corp, then you can take advantage of this easy to implement Live Chat solution. You can seriously be up and running in 5 minutes! It works with all browsers as well.
WebChat Statistics:
Research indicates WebChat is the most efficient (high satisfaction lowest effort for customer) way to contact a company (edigitalresearch): 73% prefer live chat to 45% for utilizing the phone.
Enabling Hosted version WebChat provides:
• 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.” – (Forrester Research)
• On an average, 3 to 5 can be a good number of chats that can be handled by an agent simultaneously. With the help of our canned responses and routing options, agents can save time on each chat and quickly resolve issues.
• Live Chat software has consistently demonstrated that it can save on both employee task time and phone expenses.
• Your live chat customers expect to wait less to speak to an agent than other modalities like phone or email etc. etc.
About Enabling Technologies:
Enabling Technologies is the leading Systems integrator of Microsoft Unified Communications systems. Enabling has 24 years of messaging and real-time communications experience and over 1300 deployments of Microsoft Skype for Business/Lync, Exchange and Exchange Unified Messaging and Office 365. Enabling’s tried-and-true processes have helped customers minimize risk, maximize existing investments, and optimize the end-user UC experience. Enabling takes an all-inclusive approach to projects, mastering the technical components while also optimizing the people and process side to technology rollouts. We also specialize in Cloud solutions including 0365 and Hybrid migrations. Having Enabling design, implement, and proactively monitor your Exchange and Skype for Business systems is the first step to changing the way your workforce thinks about communications, for the better. If your projects involve replacing or integrating Skype/Office 365 or Exchange UM to an existing phone system, count on Enabling’s expertise in integrating to Cisco, Avaya, Nortel, Siemens, and smaller-scale phone systems. Once you’ve made the move to Skype UC, we can take you to the next level by providing Apps to integrate Skype with your back office business applications and provide a 24x7 in-house help desk support team for all UC services. Enabling Technologies’ staff is comprised of seasoned, certified IT professionals who work with a range of next-generation technologies and are capable of recommending and implementing the “right solution” for our customers. As validation, Enabling Technologies, a three time Microsoft Partner of the Year award winner, has provided professional services and solutions to organizations of various sizes from such diverse industries as government, legal, financial, pharmaceutical, manufacturing and medical. These organizations have benefited from our strategic direction to concentrate solely on Unified Communications applications for the deskbound, virtual and mobile worker. The company’s headquarters are located in Glen Arm, Maryland, minutes away from downtown Baltimore with satellite offices in New York, Chicago, Atlanta, Virginia, Pennsylvania, Boston, Charlotte, Denver, Seattle and Florida.
http://www.enablingwebchat.com
For additional information:
Elle Vollerthum - 443.625.5112 evollerthum(at)enablingtechcorp.com
Ellie Vollerthum, Enabling Technologies Corp., +1 (443) 625-5112, [email protected]
Share this article