Enfocus Solutions Announces Support for IT Service Management (ITSM) with Software and Services Designed to Deliver Value to the Business
San Antonio, TX (PRWEB) April 30, 2014 -- Enfocus Solutions announces new support available to IT service managers and service providers looking to improve vital ITSM processes, such as Service Design Package (SDP) development, Change Management, and Release and Deployment Management, as well as many more. By integrating business analysis and requirements management best practices with the ITIL framework, Enfocus Solutions’ software and services provide the capabilities to complete three of the ITIL service lifecycle phases:
• Service Strategy
• Service Design
• Service Transition
“In our research, we haven’t found a single tool out there that helps with really important ITSM activities, like creating an SDP, for instance,” says CEO John Parker. “Our software and services are designed to help organizations document and manage all required information in an SDP, while simultaneously ensuring delivered services align with business needs.”
While there are many other software and services that help organizations with some portion of the ITIL service lifecycle, Enfocus Solutions is the only company that provides full support for...
• Service Portfolio Management
• Service Design Coordination, including the creation and maintenance of SDPs
• Transition Planning and Support
• Change Management
• Change Evaluation
• Release and Deployment Management
• Service Validation and Testing
• Knowledge Management
• Service Asset and Configuration Management
“Our mission is to help organizations deliver more value from products and services by providing the necessary capabilities to better understand and align with business, customer, and user needs,” says Parker. “We understand delivering more value to the business is a major struggle in IT, especially with the recent trend of breaking down silos. Enfocus Solutions is focused on helping organizations deliver value to the business, whether they’re delivering a product or a service.”
About Enfocus Solutions
Enfocus Solutions is a provider of software and services to help organizations deliver more value from IT and shared services. With Enfocus Solutions’ strategic professional and software services, organizations have the capabilities to enable successful business change of people, processes, and technology. Enfocus Solutions’ software and the supplementary next generation business analysis services and technologies support the definition and maintenance of end-to-end IT and shared services, helping organizations achieve better business outcomes by aligning services with business needs and delivering higher ROI. Enfocus Solutions Inc. is a privately held company headquartered in San Antonio, TX.
Andrea Palten, Enfocus Solutions Inc., http://www.enfocussolutions.com, +1 (303) 641-5152, [email protected]
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