Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

First Digital Advisor for Customer Success and Support Launches to Help Leaders Always Take the Smartest Next Step
  • USA - English


News provided by

OutsideView Market Strategy

Sep 21, 2017, 08:00 ET

Share this article

Share toX

Share this article

Share toX


Durham, NC (PRWEB) September 21, 2017 -- High-pressure and often resource-constrained Customer Success and Support teams now have a digital ally in their quest to vastly improve operations rather than only manage break-fixes: Klever Insight, the first-ever, interactive digital advisor that leverages everyone's expertise to help customer success and support leaders always know "the smartest next step” to best engage employees and customers.

Klever Insight empowers teams to make strategic changes -- usually the last thing they have time to work on -- rapidly and easily.

Post this

Rebranded from Klever to Klever Insight, the company brings to market a platform that combines company-specific with collective industry expertise to help Success and Support teams set and achieve strategic goals, along with modern ways to measure their success. Klever Insight was co-founded by a team of life-long customer support experts.

“We are excited to announce the Klever Insight Beta Program, which already has two leading companies on board,” said Phil Verghis, Klever Insight co-founder and CEO. “We felt it was important to rebrand as Klever Insight because until now, Klever was about optimizing operations from a people and process perspective. With the launch of the Klever Insight Beta program, we want to make it clear that we have, effectively, open-sourced business process improvements via our new SaaS platform. Success and Support leaders are incredibly open and sharing, and what we’ve done is place that extraordinary level of expertise right in your back pocket, so to speak -- always there, always updated and improved, and always ready to help.

“The Klever Insight Digital Advisor empowers teams to make strategic changes -- usually the last thing they have time to work on -- rapidly and easily,” said Verghis. “For example, it would generally take six calendar weeks to prioritize strategic initiatives and come up with a plan for each team. Klever Insight helps them do this in just one hour -- with data-driven recommendations, tools and measures for each and every manager.”

The Klever Insight Digital Advisor understands, guides and measures
Klever Insight combines high levels of industry expertise with company-specific knowledge gained from customer-facing employees. As companies use the platform, their experience joins the collective knowledge to benefit their own and other companies in the future.

First, Klever Insight understands: It gathers input from all employees to learn about goals and challenges. Employees become more engaged from the start, knowing that their insight is foundational to the solution. The platform analyzes this employee information against its core expertise to derive data-driven, strategic recommendations.

Then, Klever Insight shows each manager the smartest next step in a holistic and comprehensive way that everyone can agree on, because everyone has contributed. The Klever Insight Digital Advisor guides and aligns managers with a playbook of bite-sized, contextual recommendations along with templates that make them easy and fast to complete.

To help everyone stay on track, Klever Insight uses simple yet powerful metrics to show progress towards business outcomes, and always highlights the smartest next step. Rather than using antiquated metrics focused on control and compliance, Klever Insight spearheaded the Open Customer Metrics Framework (OCMF) to help establish industry-standard measures designed to encourage learning and dialogue.

Developed by a group of award-winning practitioners and industry experts, OCMF provides “metrics that matter” free to everyone via a Creative Commons license. Karen Lim, currently Support Experience & CSS Strategy Leader with Microsoft and a founding member of the OCMF, said, “I am delighted to be part of something as important and breakthrough as the OCMF, setting the standard in the industry. As a Service Leader, having outcome-based industry metrics that focus on customers, employees and the business is the right balance for success in today’s challenging business environment and in delivering the value our clients expect.” Learn more at http://www.ocmfgroup.org.

Klever Co-founder and CEO Phil Verghis will speak about OCMF at Technology Services World 2017 (TSW) in a session titled, “Finally! An Open, Modern Metrics Standard,” with Dean Robison, SVP, Customer Support, ServiceNow, and Judith Platz, VP Research, Support Services, TSIA , on Tuesday October 24th at 11 AM. Klever Insight will provide live demos during TSW.

Klever Insight Beta Program to launch at Technology Services World
The Klever Insight Beta Program is currently open for applications and will launch during Technology Services World 2017 October 23rd - 25th in Las Vegas, NV. Two leading organizations have already signed on to help shape what they believe is the AI-empowered future of customer success and support. Beta Program members gain:

Influence for current and future platform development
Early access to new features and technologies
Potential to join the Klever Insight Product Advisory Council, a group of like-minded experts
One-on-one time directly with Klever Insight founders.

About Klever Insight
Klever Insight is the first-ever, interactive digital advisor that leverages company and industry expertise to help customer success and support leaders always know "the smartest next step” to best engage employees and customers. Founded by experts who understand the intense, interrupt-driven world of customer operations, Klever Insight provides a step-by-step way to focus on the important and strategic, while still managing the urgent -- so managers can do just a little every day to make a big difference.

By learning about your goals and challenges from all customer-facing employees and analyzing those against its constantly-updated knowledge base of proven best practices, Klever Insight creates an instant playbook of personalized, contextual recommendations for success and support managers, including templates to help easily execute and measures to see if you’re on track. Klever Insight brings the best of everyone to help improve what’s most important to your business. Employee and customer smiles prove it. Learn more at http://www.kleverinsight.com.

Diane Berry, OutsideView Market Strategy, http://www.outsideview.co, +1 (908) 627-5470, [email protected]

Modal title

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.