fishbat shares 5 Ways Security Seals Companies Can Build Trust With Website Visitors
NEW YORK, July 2, 2018 /PRNewswire-iReach/ -- Digital marketing agency, fishbat, is very familiar with how chatbots can improve a businesses online presence for bolt seal companies.
The most modern chatbots are products of code, AI, and machine learning, becoming more intelligent as they speak to a greater amount of users. Chatbots are able to interact with thousands of customers at once, and have become a fast, cheap way to improve customer service experiences online. Below, fishbat discusses 6 ways bolt seal companies can implement chatbots into their digital footprint and utilize them to their fullest potential.
- Customer service: As previously mentioned, chatbots can interact with thousands of customers at once, making them literal customer service machines. While chatbots handle the mundane questions many customers ask, a business can focus their customer service division on more serious or complicated concerns rather than wasting their time with simple questions. In addition to this, many modern customers prefer speaking to a chatbot over talking on the phone, further satisfying your customers with a better service experience.
- Product marketing: Utilizing a chatbot for e-commerce can prove to be very beneficial to any business. Chatbots can be used to persuade customers into purchases, offering suggestions and aid in finding exactly what the customer is searching for and then some. Cultivating a personalized online shopping experience fuels customer trust and creates a better relationship between product provider and consumer. Chatbots are able to push certain products for the brand, ensuring your latest additions are brought up to customers browsing online.
- App integration: Most people have all the apps they have deemed necessary on their phones, making them hesitant to add on another app; in fact, more than half of smartphone users don't download any new apps in a single month. Knowing this, developing a business centered app can prove to be a waste of resources. Instead, creating a presence on popular apps people already have downloaded will allow a business to integrate themselves into a customer's everyday digital life. This presence is more often than not chatbots, which can be programmed into popular apps like Facebook Messenger, Whatsapp, Slack and Kik.
- Online processing: Chatbots equipped with knowledge of a business's online order process can take customers through a step by step order process to ensure there is no confusion and to further push them into a definitive sale. Implementing a chatbot to aid customers with purchases avoids frustrated consumers and provides an outlet to ask questions if difficulties in ordering arise. Chatbots can even be programmed to remember customer order histories to make their next website visit an even smoother, more personalized experience.
- Cost minimization: Implementing a full-service, intelligent chatbot eliminates the need to hire employees for specific tasks or individual app development. Once in place, chatbots learn continuously with interaction from customers; this means they will only improve over time and they will be available 24/7, unlike human customer service providers. Chatbots have the capability to handle hundreds or thousands of requests and conversations at once, saving your business a lot of time and money in the process.
- Brand globalization: an intelligent online platform, chatbots are able to be programmed to perform in dozens of languages around the world. An English-speaking customer from the U.S. will have the same customer service as a Cantonese-speaking customer from Hong Kong, and this can only aid the development of a company's brand worldwide. Going global is undoubtedly important to being a successful business in the 21st century, and implementing a chatbot with these multilingual capabilities will greatly aid that success for any brand.About fishbat: fishbat is a full-service digital marketing firm and social media agency dedicated to connecting all types of businesses, like American Casting and Manufacturing, with their target audiences in the most effective and efficient way. Through innovative strategies in social media management, search engine optimization (SEO), branding, web design, reputation management and public relations, fishbat promotes a consistent and professional online voice for all of its clients.
Media Contact: Scott Darrohn, fishbat, 855-347-4228, [email protected]
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