Instant Technologies Announces Chime for Sametime: ITSM Click-to-Chat Application Using IBM Sametime
Portsmouth, NH (PRWEB) December 06, 2014 -- Instant Technologies, a leading specialist in Unified Communications solutions, introduces Chime for Sametime, the latest in enterprise level click-to-chat applications. Instant Chime leverages the IBM Sametime platform to provide single-click chat access to employees, partners, and customers.
Chime for Sametime improves IT service management operations and service levels using IBM Sametime. With Chime installed, help desk users can contact agents through the IM-enabled web chat client. User messages sent through the web client are transferred to the agent’s Sametime client. Chime also allows for escalation to voice, video, and screen-sharing capabilities.
Instant Technologies has been developing enterprise solutions for help desk operations using IBM Sametime for over 10 years, and Instant Chime is the culmination of all of that knowledge and experience. With comprehensive queues, rich dashboards, and detailed reporting, Chime for Sametime brings a new level of functionality to service desks worldwide.
Instant Technologies is proud to announce that Chime for Sametime also supports multiple concurrent chat sessions, allowing agents to be more productive than ever.
“Initial customer reactions to Chime for Sametime have been very encouraging,” said Marketing Analyst Dan Cronin. “Customers are very excited about the variety of ways in which Instant Chime can save them time and money while streamlining internal and external help desk operations.”
Chime for Sametime was designed to meet a broad range of challenges facing ITSM operations today, including service desk, contact center, and help desk operations. It is available immediately and can be downloaded from http://www.chimedesk.com.
About Instant Technologies
Instant Technologies specializes in developing innovative, enterprise-class compliance and productivity solutions for Microsoft Lync® and IBM Sametime®, including IM archiving and compliance, IM click to chat applications, and IM administration tools. Instant Technologies is a Microsoft Silver ISV Partner and IBM Business Partner based in Portsmouth, NH.
Lisa McManus, Instant Technologies, http://www.addchime.com, +1 603.397.0631, [email protected]
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