J.D. Power Gives Window World Top Customer Satisfaction Ranking

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Window World is Highest in Customer Satisfaction with Window and Patio Door Retailers

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Receiving the J.D. Power Award confirms our customers are equally proud of the results of their home improvement projects.

Window World®, America’s largest replacement window and exterior remodeling company, received the J.D. Power Award for ranking highest in the Retail segment of the 2018 Windows and Patio Doors Satisfaction Study. In addition to giving Window World the highest ranking in customer satisfaction among window and patio door retailers, J.D. Power also concluded that Window World performs particularly well in price.

The J.D. Power Windows and Patio Doors Satisfaction Study, now in its 12th year, reviewed satisfaction among nearly 3,800 customers who purchased windows or patio doors within the previous 12 months. Window World received 879 points out of a possible 1,000, which is 37 points higher than the retailer average. The study measured satisfaction based on performance in four factors: installation; ordering and delivery; price; and sales staff and service.

“It is incredibly important to us that our customers are satisfied with their Window World experience,” says Window World Chairman and CEO Tammy Whitworth. “We are extremely proud of the products and services Window World offers, and receiving the J.D. Power Award confirms our customers are equally proud of the results of their home improvement projects.”

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A separate segment of the J.D. Power Windows and Patio Doors Satisfaction Study also measures customer satisfaction among window and patio door manufacturer brands.

Earning the J.D. Power Award for ranking highest in the Retail segment of the 2018 Windows and Patio Doors Satisfaction Study is the latest in a string of accomplishments for Window World. For the 12th consecutive year, Window World was ranked the No. 1 Window Company in the nation in Qualified Remodeler’s Top 500 list. Window World’s windows recently earned the Good Housekeeping Seal for the 11th consecutive year. REMODELING magazine also ranked Window World the No. 1 Replacement Contractor in its 2018 REMODELING 550 list for the 10th consecutive year.

About Window World®
Window World®, headquartered in North Wilkesboro, N.C., is America’s largest replacement window and exterior remodeling company, with more than 200 locally owned offices nationwide. Founded in 1995, the company sells and installs windows, siding, doors and other exterior products, with over 15 million windows sold to date. Window World is an ENERGY STAR® partner and its windows, vinyl siding and Therma-Tru doors have all earned the Good Housekeeping Seal. In 2018, it was ranked “Highest in Customer Satisfaction with Window and Patio Door Retailers” by J.D. Power. Through its charitable foundation, Window World Cares®, the Window World family provides funding for St. Jude Children’s Research Hospital®, which honored the foundation with its Organizational Support Award in 2017. Since its inception in 2008, the foundation has raised over $8 million for St. Jude. Window World also supports the Veterans Airlift Command, a nonprofit organization that facilitates free air transportation to wounded veterans and their families. Window World has flown over 100 missions and surpassed $1 million in flights and in-kind donations since it began its partnership with the VAC in 2008. For more information, visit WindowWorld.com or call 1-800 NEXTWINDOW. For home improvement and energy efficiency tips, décor ideas and more, follow Window World on Facebook and Twitter.

Window World received the highest score among Retailers in the J.D. Power 2018 Window & Patio Door Satisfaction Study of customers’ satisfaction with their windows and/or patio doors purchase. Visit jdpower.com/awards.

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Scott Curkin
Window World
+1 919-459-8165
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Cara Stein