LifeCell Skin Care Gets Real Customer Feedback
(PRWEB) April 10, 2013 -- South Beach Skincare had been around for nearly a decade the day they got the crazy idea to find out how their customers actually felt about their products. In the dinosaur age of business, a company would conduct a short survey gaining very little, if any, response. South Beach Skincare -LifeCell's parent company, decided to take a different route — introducing their new cleanser to every single customer that reviewed LifeCell on their Facebook fan page. In return, South Beach Skincare gained honest feedback about their practices and products.
One review stood out as it provided invaluable feedback on a new email campaign:
I have to admit that I was skeptical at first but was willing to try something new. Boy, was I glad I did! I have definitely noticed an improvement and am now on my second order. Keep up the good work LifeCell. P.S. I love getting the skincare tips from you!
-Renee Scott
Others exclaimed anticipation for new products and offered real life testimonials to back up the company’s clinical studies.
Four hundred and seventeen endearing comments and raving reviews later, South Beach Skincare is overwhelmed by the positive feedback received via Facebook. In fact, South Beach Skincare has used this information to implement several new policies addressing a wide array of customer concerns from website verbiage to pricing.
What about the few unsatisfied customers? South Beach Skincare was able to address them personally by having in-house beauty consultants reach out to each customer individually. These beauty consultants addressed skincare concerns and gave tips on product usage customized to each unique concern.
About South Beach Skincare
For nearly a decade, South Beach Skincare and its flagship product, LifeCell, have been leaders in the quality skin care and anti-aging industry. In this time, LifeCell has become the go-to expert essential of women and men all over the world. LifeCell products are 100% Hypoallergenic and have been certified Cruelty-Free by PETA. For more information, please visit http://lifecellskin.com.
Christina Saunders, South Beach Skincare, http://lifecellskin.com, 8669771412, [email protected]
Share this article