New SMA White Paper Finds More Insurers are Outsourcing Customer Communications Management (CCM)
Atlanta, GA (PRWEB) July 23, 2013 -- “It is impossible for most insurers to build out the full capabilities required with in-house resources due to the complexity of technology, pace of change, investment dollars required and the time it takes for development and deployment,” says SMA Partner Mark Breading. “Today there are new options with proven experience and results.”
The paper highlights CEDAR Document Technologies as a leading provider of these outsourcing services offerings and how the company is delivering real advantages and results to their clients, including a recent project with Penn National Insurance that recently went live.
To get your free copy of this report, click here.
About CEDAR:
CEDAR Document Technologies is the leading provider of hosted multi-channel customer communication management and self-servicing solutions. CEDAR redesigns policyholder and agent communications to improve the user experience and CEDAR’s platform optimizes the production, management and multichannel delivery of communications the processing of responses from communication recipients. CEDAR’s platform lives between your core systems and your customers and agents, aggregating and transforming information into personally relevant communications such as policy documents, claims correspondence, welcome kits and contact center letters. The CEDAR platform empowers business users to continuously improve the communication experience without requiring time-consuming or complex IT projects. For more information about CEDAR, visit http://www.cedardoc.com.
About Strategy Meets Action:
Exclusively serving the insurance industry, Strategy Meets Action blends unbiased research findings with expertise and experience to deliver business and technology insights, research and advice to insurers and IT solution providers. For more information about SMA, visit http://www.strategymeetsaction.com.
Josh Stancil, Cedar Document Technologies, http://www.cedardoc.com, 678-395-5060, [email protected]
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