Obituary.us.org Completes Software Overhaul to Eliminate Site Glitches
San Diego, CA (PRWEB) July 31, 2013 -- Obituary.us.org has completely updated their public records search engine software in order to lower the amount of glitches customers experience, the company said yesterday.
“We started to realize we had a problem when we saw an increase in customer complaints about not being able to review the reports they had purchased,” an Obituary.us.org spokesman said. “Other times, people were getting reports but part of the reports was garbled. We had our IT staff review the situation right away.”
Obituary.us.org discovered that the culprit was a third-party software platform that had problems during peak demand hours and was unable to serve their full customer base, he said.
“We had our programmers go through the software line by line until they identified the problem,” the Obituary.us.org spokesman said. “Then we fixed the code and did an independent review of the patched software.”
The software overhaul took roughly three weeks, but the company said they have already seen positive results.
“The number of complaints about problems with reports has dropped dramatically,” the Obituary.us.org spokesman said. “In fact, the software now accesses our database more quickly, which has improved our overall service.”
Obituary.us.org said that the third-party vendor has told them that they did not expect as much traffic as the company generated when they designed the software.
“In a way we were a victim of our own success,” he said. “Still, that's not a comfort to our customers who had problems. We apologize to them and have processed refunds for them.”
About Obituary.us.org:
Obituary.us.org is the top online resource for accessing death and obituary records in the United States. With over thousands of records to search through, Obituary.us.org makes finding any death record simple and efficient. Visit Obituary.us.org today to chat with a live representative, call 1-877-335-9171, or email Manager(at)Obituary(dot)us(dot)org with any questions or concerns.
Review what others are saying about Obituary.us.org today.
Karmen Jones, Obituary.us.org, http://www.obituary.us.org/index.php, 1-877-335-9171, [email protected]
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