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One-to-One Service.com Launches iService Add-on Library to Extend its Award Winning Customer Interaction Solution
  • USA - English


News provided by

One-to-One Service.com

Mar 31, 2014, 18:00 ET

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iService
iService

Champaign, IL (PRWEB) March 31, 2014 -- One-to-One Service.com, a leading provider of online customer service and marketing solutions, today announced an Add-on library that provides users access to prebuilt applications that extend the functionality of their customer interaction solution, iService. The add-ons includes a variety of applications, such as mobile support portals and feedback forms that can be quickly added to any iService installation.

"We’ve created a variety of service, sales, and marketing applications and made them available to all iService users on our," said Scott Whitsitt, Founder and CEO of One-to-One Service.com.

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"iService has over 200 web services that create customer contacts, send emails, display FAQ articles, and a host of other customer interaction functions," said Scott Whitsitt, Founder and CEO of One-to-One Service.com. "Enhancements within iService 7 now make this functionality more accessible and easier to share. We’ve created a variety of service, sales, and marketing applications and made them available to all iService users on our website."

The company has announced plans to provide additional add-ons including an interface to stream sales calls for telesales agents and a distribution list management feature. These add-ons can be added to any installation by simply downloading them and copying their components into an existing iService tenant.

The iService customer interaction solution includes:
• iService Contact Management to manage customer details
• iService Email Response Management to ensure prompt and accurate responses to customer inquiries
• iService Knowledge Management for web self-service
• iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
• iCentives Marketing for powerful permission based email marketing
• iService Forms Integration to extend functionality and integrate with corporate web sites
• iService Live Chat to connect agents with web site visitors

About One-to-One Service.com
One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService connects customers with agents via live chat or messaging, captures a complete history of every interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the customer interaction industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

Joe Nuval, One-to-One Service.com, http://www.1to1Service.com, 217-903-4457, [email protected]

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