Champaign, IL (PRWEB) March 31, 2014 -- One-to-One Service.com, a leading provider of online customer service and marketing solutions, today announced an Add-on library that provides users access to prebuilt applications that extend the functionality of their customer interaction solution, iService. The add-ons includes a variety of applications, such as mobile support portals and feedback forms that can be quickly added to any iService installation.
"iService has over 200 web services that create customer contacts, send emails, display FAQ articles, and a host of other customer interaction functions," said Scott Whitsitt, Founder and CEO of One-to-One Service.com. "Enhancements within iService 7 now make this functionality more accessible and easier to share. We’ve created a variety of service, sales, and marketing applications and made them available to all iService users on our website."
The company has announced plans to provide additional add-ons including an interface to stream sales calls for telesales agents and a distribution list management feature. These add-ons can be added to any installation by simply downloading them and copying their components into an existing iService tenant.
The iService customer interaction solution includes:
• iService Contact Management to manage customer details
• iService Email Response Management to ensure prompt and accurate responses to customer inquiries
• iService Knowledge Management for web self-service
• iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
• iCentives Marketing for powerful permission based email marketing
• iService Forms Integration to extend functionality and integrate with corporate web sites
• iService Live Chat to connect agents with web site visitors
About One-to-One Service.com
One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService connects customers with agents via live chat or messaging, captures a complete history of every interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the customer interaction industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
Joe Nuval, One-to-One Service.com, http://www.1to1Service.com, 217-903-4457, [email protected]