Pinnacle Automotive Hospitality Services, President, Michael Malatin, Has Been Selected to Present at the Colorado Innovative Dealership Summit April 8th-9th, 2014
Denver, CO (PRWEB) April 02, 2014 -- Michael Malatin President of Pinnacle Automotive Hospitality Services Inc. will be speaking to an audience of Dealership Owners, General Managers, Fixed Operations Directors and Service Managers at the Colorado Innovative Dealer Summit to discuss Fixed Ops strategies designed to improve the customer experience, exceed customer and management expectations while reducing costs in the service department. Tim Jackson, President of the Colorado Auto Dealers Association, said, "In this day of instant reviews, spontaneous customer ratings and easy Internet access to both good and bad reviews, dealers need creative and constructively strategic processes that enhance, rather than inhibit, good reviews and work to build long term customer loyalty." This session is key in advancing those efforts.
Session Details:
Fixed Ops Solutions that Can't Be Missed: Dramatically Improve CSI Scores and Reduce Costs: The single most important factor to repeat business is delight. Developing customer insight is crucial if the relationship between a customer and a dealership is to survive in today's competitive environment. With other dealerships offering similar services always looking to lure customers away, insight into their needs and wants can often be that little something extra that sets one apart from the rest. Learn how Pinnacle Automotive Hospitality is cultivating Excellence in Service Delivery.
Key Take-A-Ways:
• Gain a deeper understanding of how to utilize insight to delight a customer and build dealership specific loyalty.
• Learn more about the Six Facets of Service and tips on how to implement them at your dealership and raise Customer Satisfaction Metrics.
• Understand how to leverage key tactics to reduce costs, overhead and management headaches.
If you are a Fixed Operations Director, General Manager, or in a role of responsibility for service drive performance, register here to schedule a one-on-one meeting with Michael Malatin while at the Summit on April 8th or 9th to discuss your specific needs. Time slots are limited, so please register early to confirm your personal meeting time during the Summit.
About Pinnacle Automotive Hospitality Services
Pinnacle Automotive Hospitality Services provides legendary porter services, auto wash/detail services, courtesy shuttle drivers, delivery coordinators, receptionists, greeters and cashiers to automotive dealerships nationwide. Pinnacle AHS was established with an unprecedented focus on talent selection, guest service training, and quality assurance. This is their niche and the only industry they serve.
Pinnacle AHS is founded by Michael Malatin, who pioneered the field of health care parking. Backed by his voracious commitment to quality and innovation in guest service, Pinnacle AHS is positioned at the forefront of this emerging industry to deliver unparalleled guest service exclusively to the automotive dealership market.
About the Innovative Dealer Summit
The Innovative Dealer Summit has become the definitive management education forum for dealer principals and senior dealer managers and addresses the most pressing sales, profitability, technology, best practices, social media and other emerging issues in dealership operations today. The Summit is popular among all dealer and industry meetings in that all participant and break-out sessions are conducted during 1-1/2 days and overlaps the annual Denver Auto Show.
CONTACT:
Media(at)PinnacleAHS(dot)com
888.453.2040
Media, Pinnacle Automotive Hospitality Services, http://www.PinnacleAHS.com, +1 888.453.2040 Ext: 8, [email protected]
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