(PRWEB) October 03, 2017 -- Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its executives will lead a roundtable session on outsourcing best practices at this year’s 13th Annual Customer Contact West, 2017: A Frost & Sullivan Executive MindXchange, October 15-18 in Huntington Beach, CA.
During the session, Needs Assessment: Partnering with and Managing Outsource Providers, VP of Marketing Brian Kearney, will guide attendees through exercises to evaluate how companies can obtain high-quality results on a consistent basis, while reducing rick, lowering costs, and driving business value for their organizations.
Key take-aways will include:
- Determining criteria for the best outsourcing partners
- Approaches for conducting due diligence
- Contracting for success
- Discussing best practices for managing providers
- What to do when outsourcing goes wrong
As a primary sponsor of the event, Qualfon will have additional leaders in attendance to network and exchange ideas with others in the industry. Learn more about the Frost & Sullivan event and register.
Elbert Delos Santos, Qualfon, http://www.Qualfon.com, +63 9177792040, [email protected]