“Our customers come to Ripley’s for an unbelievable experience each time – no matter which museum they visit!” shared Pat Hartle, Director of Franchise Operations for Ripley’s Entertainment Inc. “Our franchisees and corporate locations know that maintaining consistent brand standards is better for business overall and creates a memorable experience for our customers. Action Card helps us stick with the brand standards and customer experience we know works, whether our customers are in Orlando or London.”
Action Card is a mobile application that allows franchisors and franchisees to easily identify and track brand standards across the entire organization from their mobile or tablet device. Developed by franchise industry veterans, Action Card helps both corporate staff and franchisees ensure brand standards are met in a timely manner through the collaborative evaluation process.
Ripley’s signed up with Action Card in late 2013 and has already seen a noticeable difference in the review and implementation process across several of their locations. At the onset of the partnership, Ripley’s goal was simple: streamline the franchise review process so that all locations deliver a consistent customer experience. They also wanted to increase opportunities to collaborate with their franchisees and involve them in the process.
Hartle went onto say, “we have cut down the review time significantly, allowing us to focus more on helping our franchisees succeed even more. This partnership helps us achieve our 2014 goals faster and more efficiently.”
Achieving Consistency Through Collaboration
The software allows franchises to incorporate individual franchise owners into the review process and encourages action toward improvement. The application allows reviews to include site photos, notations, comprehensive reporting and triggers actionable follow-up.
Action Card’s all-in-one review format is what first attracted Ripley’s team. Hartle credits the ease of documentation as a main decision maker in their partnership.
The other draw for Hartle and his team was Action Card’s ability to provide organization-wide to individualized reports. Hartle shared that their ability to now identify Ripley’s top performers, struggling franchisees and other consistency trends has already encouraged more informed business decisions based on data.
Find Action Card at IFA 2014
Action Card will be presenting at International Franchise Association Convention in New Orleans later this month. You can meet the Action Card team and learn more about achieving customer consistency during these Fast Talks at booth No. 1239.
Erica Wassinger, erw public relations, http://www.erwpr.com, +1 (214) 206-6676, [email protected]