Sewell Direct Now Offering a 90 Day Return Policy on All Products
Orem, Utah (PRWEB) July 26, 2013 -- Customer service has always been important at Sewell Direct. They want their customers to have the same positive and personal shopping experience that they could get at a small town store, combined with the convenience of online shopping. That philosophy has led them to implement a U.S. based, in-house support staff t hat focuses on helping customers with what they need, without annoying sales pitches and scripted responses.
“We know that every time a customer places an order we have to earn the right for Sewell to be their first stop for cables and connectors.” Stated Preston Wiley, President of Sewell Direct. “This is why we’ve continued to invest in our Utah-based call center during a period when almost all of our competitors have restricted or eliminated call center availability. We are not content with customers who are merely satisfied.”
While they may have a small store feel, their constant attitude of creating the best customer experience possible has led Sewell to grow rapidly into an international retailer. But they don’t limit themselves to retail only. They believe that service is only one part of the customer experience. That’s why they have been working to develop new products that work better, look better, and last longer.
Sewell’s great customer service goes a long way in instilling confidence in their customers. That service, combined with quality products, has helped Sewell Direct maintain one of the lowest return rates in the industry, 27% lower than the industry average according to Internet Retailer. But Sewell wants even those customers that need to return a product to have a positive experience. That’s why they now offer a 90-day no-questions-asked return policy on all their products for no extra charge. As long as the product is in good shape, all that needs to be paid is the shipping cost.
Sewell offers helpful, in-house customer service, innovative products, and now a 90 day return policy on all their products, all to make the customer experience the best that it can be. These elements combine together to create what appears to be a winning solution for Sewell Direct, one they plan on using well into the future.
Cameron Postelwait, Sewell Development Corp., http://sewelldirect.com, 801-356-3823, [email protected]
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