ST. GEORGE, Utah (PRWEB) May 23, 2023
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced that it has hit significant milestones in overall growth globally. Continuing its growth trajectory, TCN achieved nearly 25% year-over-year revenue growth globally during 2022 while also expanding its North American employee base by nearly 20%. Additionally, the employee numbers continued to grow in other markets as the U.K./EU employee numbers doubled in 2022. Earlier this year, TCN opened an office in the Midlands regions of the U.K. and an EU head office in Bucharest, Romania and hired seasoned industry professionals in both Europe and the U.K. to better serve EU and U.K. contact centers.
According to a report by Grand View Research, the global contact center software market was valued at $28.09 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 23.9% from 2023 to 2030. Focused on developing and introducing technology solutions to improve efficiency and productivity for its clients, TCN has continued to maintain its position as a global technology leader in the contact center industry.
“Last year was momentous for TCN on all fronts,” said Terrel Bird, CEO and co-founder at TCN. “Not only have we been able to grow our employee base to keep up with customer needs, but we are pleased to also see solid revenue growth as we continue to further develop our innovative tools to best serve contact centers of all sizes in all markets around the world.”
TCN opened an office in the U.K. to better serve its clients and further drive business development in the country. Overdales Legal, an industry-leading specialist law firm, has been a TCN client since 2020. Looking to transition to a new system with the most customization and flexibility, Overdales Legal chose TCN’s cloud-based contact center platform to provide the best debt recovery solutions available to their customers across England and Wales.
“TCN is an exceptionally straightforward system to use, both from a day-to-day point of view and also by allowing us to constantly develop our offer to clients,” said Darren Rogers, strategic operations manager at Overdales Legal.
In Romania, home to TCN’s newest office opened in February, Elicom, a hardware and software provider for call centers, was looking for a contact center software provider that could offer the best functionalities for outbound calling with a seamless implementation and set up, a pay-for-what-you-use model and a configurable self-service platform, and ended up deciding that TCN was the best fit to achieve these goals.
“Implementing TCN’s platform into our call centers was not only simple and easy, but it also created new opportunities for our organization that we did not have before,” said Sergui Popa, general manager at Elicom. “As we have added and taken advantage of the great outbound functionalities, we have seen a noticeable improvement in our customer engagement and response rates.”
In the U.S., TCN also added the University of Texas Southwestern (UTSW) Medical Center to a growing client base in the healthcare industry. UTSW needed to move from a legacy platform to a more robust system without extended downtime in the transition. TCN successfully onboarded UTSW to TCN Operator, its flagship platform, in days, as compared to weeks and also provides the customization and flexibility they needed.
“TCN’s flexible platform and responsive support team have empowered us to take control of our operations and software in ways that were impossible with our previous provider,” said Jennifer Ward, director of patient access at UTSW Medical Center. “Since implementation, we have successfully onboarded hundreds of agents with ease.”
To learn more about TCN, visit https://www.tcn.com/.
About TCN, Inc.
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s flagship platform for contact centers, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. Its suite of compliance tools helps businesses meet the requirements of the Telephone Consumer Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued by the Consumer Financial Protection Bureau. TCN Operator integrates seamlessly with leading APIs and is accessible to agents with visual impairments. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries. For more information, visit https://www.tcn.com/ and follow on Twitter @tcn.