TMA Resources Rated Number One in Product Satisfaction
Vienna, VA (PRWEB) July 30, 2013 -- New independent research shows that TMA Resources, the provider of Personify association management software (AMS), ranks highest in overall product satisfaction among the three leading software providers to medium and large associations.
The results come from the 2013 AMS Market Study that is produced by Lehman, Associates, LLC. Association professionals across the nation were surveyed about their AMS product use, purchasing processes and product satisfaction levels.
Tom Lehman, Publisher of the Lehman Reports industry studies explains, “The AMS purchase decision is one of the most strategic technology decisions made by associations and the annual Lehman Reports™ AMS study is designed to inform both associations and suppliers. Our studies are the most comprehensive, independent research in the association market and are based on the input from hundreds of associations. Among other measures, they detail what is the most important measure of satisfaction--how well these systems are working for actual customers.
The study also reveals that TMA Resources’ product satisfaction ratings lead those of its major competitors by a substantial margin in several areas ranked by association as most important including: development direction of the product, ability to customize and remain on the upgrade path, ability to customize the product using vendor-supplied tools, advanced reporting capabilities/BI and overall e-commerce capabilities.
TMA Resources ranks highest for several specific e-commerce functions including the online shopping experience, shopping cart functionality, and capability to customize the look and feel of e-commerce Web pages.
“We are proud to be number one in the industry, says Maureen Phillips-Houser, TMA Resources, Vice President of Product Development. She continues, “I was especially pleased to see that Personify out-ranked the other major Association Management Software providers in ease of use. We have a very strong focus here on product design and usability, and it’s always encouraging to see our hard work pay off.”
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TMA Resources
TMA Resources, Inc. and its team of highly skilled professionals produce constituent relationship management solutions. Clients include many of the most prestigious professional societies, trade associations, labor unions, and other member-centric organizations in the United States and overseas. For more information about the company that is headquartered in Vienna, VA visit http://www.tmaresources.com.
The Lehman Associates
The Lehman Reports™ series is published by Lehman Associates, LLC, a strategy and research firm based in Alexandria, VA. Lehman Associates works with nonprofit organizations to leverage technology for improved performance through effective online marketing and services strategy , greater alignment with organization goals, market and industry research, and the application of a Technology as Strategy framework. For more information: http://www.LehmanConsulting.com.
Lauren Janik, TMA Resources, http://www.tmaresources.com, 703-564-5212, [email protected]
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