Tompkins Consortium Report: Improvements Made in Distribution Customer Satisfaction
Raliegh, NC (PRWEB) July 30, 2013 -- On-time delivery, order fill rates, and perfect order metrics are progressing, according to a new report by Tompkins Supply Chain Consortium. Metrics continue to improve as companies invest in people, process, and technology.
The report, Distribution Customer Satisfaction Core Benchmarks, is based on a survey of respondents across eight industries, including apparel and footwear, electronics, food and beverage, and pharmaceutical, among others.
“We are seeing a large increase in the number of companies using the perfect order metric compared to previous years’ data,” says Bruce Tompkins, Executive Director of the Consortium and author of the report.
Highlights of the report include:
- On-time delivery is on the upswing, with those leading the way capable of greater than 98.5% compared to a historical average of 94.2%.
- The average order cycle time is three hours, but leaders are capable of shipping orders in less than two hours after receipt of order.
- Order fill rates have shown a slight improvement, with a leading 98% fill rate in comparison to the average of 94.7% in previous years.
The report shows third-party logistics providers (3PLs) and wholesalers/distributors among the industry leaders in customer satisfaction.
To discover more about distribution customer satisfaction core benchmarks, access the full report here.
About Tompkins Supply Chain Consortium
Tompkins Supply Chain Consortium is the premier source for supply chain benchmarking and best practices knowledge. With more than 350 participating retail, manufacturing and wholesale/distribution companies, the Consortium sponsors a comprehensive repository of over 10,000 data points complemented by search capabilities, online analysis tools, topic forums and peer networking for supply chain executives and practitioners. The Consortium is led by the needs of its membership and an Advisory Board that includes executives from Domino’s Pizza, GlaxoSmithKline, Hallmark, Ingram Micro, Kane is Able, Miller-Coors, The Coca-Cola Company, Target and University of Wisconsin. To learn more about how your company can become a member of the Supply Chain Consortium, contact John Foley, 919-855-5461 or visit http://www.supplychainconsortium.com
Register for the 2013 Tompkins Supply Chain Leadership Forum, August 26-28, in Atlanta. Registration is open to supply chain executives of retailers, manufacturing companies, and shippers. Click here to register or learn more about the forum.
Barbara Adams, Tompkins Supply Chain Consortium, 919-855-5438, [email protected]
Share this article