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Lycos Selects Parature to Power Customer Support for Gamesville, Angelfire and Tripod Brands as Well as General Lycos Support

Thu, 11 Aug 2011 14:00:00 GMT

Parature, a global leader in cloud-based customer engagement software, announced today that Lycos, Inc., one of the original and most widely-known Internet brands, has selected Parature as its Customer Service Software of choice for three of its popular Internet brands: Gamesville, Angelfire and Tripod. In addition, Parature is the underlying Customer Support solution for Lycos’ services around Mail, Domains, Search, Yellow Pages, Lycos Jobs, WhoWhere, Lycos Shopping, and Classifieds on its website.

(PRWeb August 11, 2011)

Read the full story at http://www.prweb.com/releases/2011/8/prweb8711809.htm

Parature Summer ‘11 Released into the Cloud Today

Wed, 06 Jul 2011 14:00:00 GMT

Enhanced web analytics, flexible portal styling and support for myriad mobile platforms among key features

(PRWeb July 06, 2011)

Read the full story at http://www.prweb.com/releases/Parature/Cloud/prweb8621783.htm

Parature Co-Founder and Chairman to Speak at Ernst & Young’s First Cloud Computing Summit

Mon, 20 Jun 2011 14:00:00 GMT

Duke Chung to Discuss Enterprise Social Media and Customer Engagement Cloud Strategies

(PRWeb June 20, 2011)

Read the full story at http://www.prweb.com/releases/Parature_Duke_Chung/Cloud_Computing_Summit/prweb8582706.htm

Asure Software Realizes Dramatic Improvements in Customer Satisfaction Rates and Response Time with Parature’s Customer Engagement Software

Wed, 11 May 2011 14:00:00 GMT

Faster Customer Issue Resolution, Higher Customer Satisfaction Rates, and Improved Insight and Analysis into Asure Workforce Management Solution Chief Reasons for Choosing Parature

(PRWeb May 11, 2011)

Read the full story at http://www.prweb.com/releases/Parature/Asure_Software/prweb8407420.htm

Parature’s 2010 Performance Results in Record Revenue Growth, Customer Acquisitions and Recognized Industry Leadership in the Customer Engagement Market

Mon, 18 Apr 2011 16:00:00 GMT

Expanded cloud-based social engagement solution, upgraded core customer support product, new sales leadership and partnerships poise Parature for explosive growth

(PRWeb April 18, 2011)

Read the full story at http://www.prweb.com/releases/Parature/4/prweb8317249.htm

Parature Spring ’11 Delivers New Cloud-based Customer Engagement Functionality for the Industry’s Leading Social Channels

Wed, 23 Mar 2011 15:45:00 GMT

Integration with Twitter and Lithium Social Customer Channels, Automated Customer Answers, Advanced Reporting, and Support for 33 Languages among Key Features

(PRWeb March 23, 2011)

Read the full story at http://www.prweb.com/releases/parature/spring2011/prweb8231165.htm

Parature CEO to Present at the Pacific Crest Emerging Technology Summit

Tue, 01 Mar 2011 17:25:00 GMT

Tim Davenport Presents Parature’s Cloud-based Customer Engagement Software Suite to Industry Leaders & Investors

(PRWeb March 01, 2011)

Read the full story at http://www.prweb.com/releases/parature/3/prweb8171654.htm

KONAMI Becomes First Gaming Company to Provide Direct 1-to-1 Customer Service through Facebook, Powered by Parature

Thu, 17 Feb 2011 19:50:00 GMT

Gamers access live chat, personalized interaction and the KONAMI knowledgebase for quicker issue resolution and a more personalized service experience

(PRWeb February 17, 2011)

Read the full story at http://www.prweb.com/releases/parature/KONAMI/prweb8145625.htm

Parature Named to JMP Securities 2011 Hot 100

Fri, 11 Feb 2011 18:00:00 GMT

JMP Securities Selects Parature as One of the Best Privately Held Software Companies

(PRWeb February 11, 2011)

Read the full story at http://www.prweb.com/releases/Parature/Recognitions/prweb8131640.htm

Parature Names Former Salesforce.com Senior Sales Executive Mike Minelli to Chief Revenue Officer

Mon, 31 Jan 2011 15:00:00 GMT

Twenty-Year SaaS Industry Veteran Joins Company to Lead Parature’s Growth and Expansion Plans

(PRWeb January 31, 2011)

Read the full story at http://www.prweb.com/releases/Parature/Minelli/prweb8100451.htm

Threadless Weaves its Awesome Customer Support Experience Directly into Facebook, Providing a Smoother and More Interactive Customer Experience

Thu, 18 Nov 2010 17:07:45 GMT

New Support Access Powered by Parature for Facebook™, the Industry’s First and Only Social Support Application for Directly Engaging Customers and Fans through Facebook

(PRWeb November 18, 2010)

Read the full story at http://www.prweb.com/releases/2010/11/prweb4808324.htm

Parature Best Practices Webinar Explores Customer Engagement in a Social Media World

Tue, 16 Nov 2010 20:45:00 GMT

Barry Moltz, Author of “BAM! Delivering Customer Service in a Self-Service World” to Discuss Tactics for Organizations to Increase Revenue and Improve Customer Retention

(PRWeb November 16, 2010)

Read the full story at http://www.prweb.com/releases/2010/11/prweb4798284.htm

Parature Ranked 19th Fastest Growing Company by Washington Business Journal

Fri, 08 Oct 2010 15:37:30 GMT

Attributes Great Products, Services and Vast Market to its Growth

(PRWeb October 08, 2010)

Read the full story at http://www.prweb.com/releases/parature/wbj/prweb4628894.htm

Parature Named to Software Magazine’s 28th Annual Software 500

Fri, 01 Oct 2010 18:40:00 GMT

Software Magazine Ranks Parature as One of the World’s Largest Software Companies with 28.6% Growth

(PRWeb October 01, 2010)

Read the full story at http://www.prweb.com/releases/on-demand_customer/service_software/prweb4598504.htm

More than 25 Customers Purchase Parature for Facebook™ -- the Industry’s First and Only Customer Service Application for Directly Engaging with Customers via Facebook -- in its First 30 Days of General Availability

Fri, 17 Sep 2010 14:21:26 GMT

More than 6 Million Fans Have Direct Access to Customer Service on their Favorite Facebook Pages; Enabling Them to Receive Fast Issue Resolution through Community and Personalized Support Interactions, as well as Self-service Channels

(PRWeb September 17, 2010)

Read the full story at http://www.prweb.com/releases/parature/facebook/prweb4532914.htm

Parature CEO to Speak at Sierra Ventures CIO Summit

Mon, 13 Sep 2010 18:05:00 GMT

Tim Davenport to Present Parature and the Impact of Facebook on Customer Service to Fortune 500 IT Executives

(PRWeb September 13, 2010)

Read the full story at http://www.prweb.com/releases/Parature/Tim-Davenport/prweb4503564.htm

Inc. Magazine Unveils its Fourth Annual Exclusive List of America’s Fastest-Growing Private Companies – the Inc. 5000

Thu, 26 Aug 2010 18:25:00 GMT

Parature Ranks 1460 on the 2010 Inc. 5000 with Explosive Sales Growth of 197%

(PRWeb August 26, 2010)

Read the full story at http://www.prweb.com/releases/Parature/INC-Magazine/prweb4432934.htm

Parature Announces that Rosetta Stone Becomes the World’s First Company to Offer Dedicated Customer Service on Facebook, Providing Customers with Personalized Interaction and Quick Issue Resolution

Thu, 12 Aug 2010 16:40:00 GMT

New Service Access Powered by Parature for Facebook™, the Industry’s First Integrated Customer Service Application for Facebook

(PRWeb August 12, 2010)

Read the full story at http://www.prweb.com/releases/Parature/Facebook-Customer-Service/prweb4381774.htm

Parature Releases the Industry’s First and Only Customer Service Application for Directly Engaging with Customers, Prospects and Fans on Facebook

Thu, 12 Aug 2010 14:24:08 GMT

Newly Available Parature for Facebook Helps Companies Increase “Face-Time” while Keeping Support and New Customer Acquisition Costs Low

(PRWeb August 12, 2010)

Read the full story at http://www.prweb.com/releases/2010/08/prweb4381704.htm

Parature Releases Integrated Campus-Wide Support Solution for Educational Institutions to Manage the Entire Student Life-Cycle

Mon, 26 Jul 2010 16:30:00 GMT

New Version of Parature for Education Includes Industry’s Only Support for New Communication Channels, Including Facebook and Twitter, Helping Institutions Support their Students within Social Communities

(PRWeb July 26, 2010)

Read the full story at http://www.prweb.com/releases/2010/07/prweb4305814.htm

Parature Receives 2009 Communications Solutions Product of the Year Award

Thu, 08 Jul 2010 07:00:00 GMT

Parature Customer Service™ Software Recognized for Outstanding Innovation.

(PRWeb July 08, 2010)

Read the full story at http://www.prweb.com/releases/Parature_TMC/customer-service-award/prweb4233004.htm

Parature Best Practices Webinar Explores Strategies for Improving the Customer Experience

Sat, 19 Jun 2010 07:00:00 GMT

Lisa Ford, Customer Service Expert and Author of Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations, Will Present Why Customer Service is Not Enough

(PRWeb June 19, 2010)

Read the full story at http://www.prweb.com/releases/parature-webinar/best-practices/prweb4164024.htm

Parature ‘Changes the Game’ – Unveils New Version of Parature for Gaming

Fri, 18 Jun 2010 07:00:00 GMT

Facebook and In-game Support Provide a Richer Player Experience while Reducing Costs for Gaming Companies

(PRWeb June 18, 2010)

Read the full story at http://www.prweb.com/releases/customer_service_software/customer_support_software/prweb4159504.htm

Parature Announces Parature for Facebook™

Thu, 06 May 2010 07:00:00 GMT

Parature Unveils the First Facebook Application for Multi-Channel Customer Service; Rosetta Stone among Beta Customers

(PRWeb May 06, 2010)

Read the full story at http://www.prweb.com/releases/Parature_for_Facebook/ParaFest/prweb3965944.htm

Parature CEO Opens ParaFest '10 with General Session Welcome Address in Las Vegas, Nevada

Thu, 06 May 2010 07:00:00 GMT

Tim Davenport Welcomes Customers, Partners and Prospects to Parature’s Worldwide Users’ Conference

(PRWeb May 06, 2010)

Read the full story at http://www.prweb.com/releases/ParaFest/Parature/prweb3966084.htm

Former Head of Training at Disney University, Doug Lipp, Delivers General Session Keynote Address at ParaFest ’10 in Las Vegas, Nevada

Thu, 06 May 2010 07:00:00 GMT

Respected Author and Speaker on International Leadership, Customer Service & Change Management Captivates Audience at Parature’s Worldwide Users’ Conference

(PRWeb May 06, 2010)

Read the full story at http://www.prweb.com/releases/parature-parafest/Doug-Lipp/prweb3967294.htm

Third Annual Parature Legend Maker Awards Presented at ParaFest ’10

Thu, 06 May 2010 07:00:00 GMT

Coremetrics and TMA Resources Recipients of Parature Award for Excellence in Customer Service and Support

(PRWeb May 06, 2010)

Read the full story at http://www.prweb.com/releases/on-demand_customer/service_software/prweb3968294.htm

Parature Chief Financial Officer Named Washington SmartCEO Magazine SmartCFO

Sat, 24 Apr 2010 07:00:00 GMT

Robert Aldrich Recognized for Financial Expertise and Successful Leadership

(PRWeb April 24, 2010)

Read the full story at http://www.prweb.com/releases/on-demand/customer_service_software/prweb3919404.htm

Parature Best Practices Webinar Explores the Importance of the Customer Experience

Sat, 17 Apr 2010 07:00:00 GMT

Jay Topper of Rosetta Stone and William Band of an Independent Research Firm Discuss Why the Customer Experience Matters Most and Rosetta Stone’s Strategy for Customer Success

(PRWeb April 17, 2010)

Read the full story at http://www.prweb.com/releases/parature_best-practices/webinar/prweb3885834.htm

Parature Receives 2010 CRM Excellence Award from Customer Interaction Solutions Magazine

Tue, 13 Apr 2010 07:00:00 GMT

Parature Customer Service Software Honored for Helping Clients Improve CRM

(PRWeb April 13, 2010)

Read the full story at http://www.prweb.com/releases/2010/04/prweb3864014.htm

Parature Vows to Have Helpstream Customers Live on Its Customer Service Software Suite by the End of April

Wed, 07 Apr 2010 07:00:00 GMT

Companies that Leverage Parature’s ‘Helpstream Switch Easy’ Program Will Not Suffer a Lapse in their Customer Service and Support

(PRWeb April 07, 2010)

Read the full story at http://www.prweb.com/releases/Parature/Helpstream/prweb3842254.htm

Parature Best Practices Webinar Explores How to Become a Customer Service Model of Success

Tue, 30 Mar 2010 07:00:00 GMT

John Ragsdale of TSIA and Paige Newcombe of Coremetrics Discuss How to Facilitate Organizational Change that Results in ‘Metrics that Wow’

(PRWeb March 30, 2010)

Read the full story at http://www.prweb.com/releases/2010/03/prweb3804904.htm

Parature Launches ‘Helpstream Switch Easy’ Program

Sat, 27 Mar 2010 07:00:00 GMT

Marketo Leverages New Program and Selects Parature Customer Service™ Software to Manage Customer Support

(PRWeb March 27, 2010)

Read the full story at http://www.prweb.com/releases/on-demand_customer/service_software/prweb3796724.htm

Parature Selected as a Finalist for 2010 CODiE Awards

Tue, 16 Mar 2010 07:00:00 GMT

Parature Recognized for Product Excellence in the Best Relationship Management Solution Category by Software & Information Industry Association

(PRWeb March 16, 2010)

Read the full story at http://www.prweb.com/releases/2010/03/prweb3729444.htm

Digital Media Exchange Selects Parature Customer Service™ Software to Support their Gaming Community

Tue, 16 Mar 2010 07:00:00 GMT

On-demand Customer Service Software Selected for its Virtual Worlds and Gaming Features

(PRWeb March 16, 2010)

Read the full story at http://www.prweb.com/releases/Parature/Digital_Media_Exchange/prweb3729904.htm

Parature Founder and Chief Strategy Officer to Present at Montgomery Technology Conference

Sat, 06 Mar 2010 08:00:00 GMT

Duke Chung to speak on customer service in the cloud at the 7th annual technology conference.

(PRWeb March 06, 2010)

Read the full story at http://www.prweb.com/releases/Parature/technology_conference/prweb3692944.htm

Parature and ARH Announce Strategic Partnership

Thu, 04 Mar 2010 08:00:00 GMT

Leading Customer Service Software Provider and Recognized 8(a) Information Technology Provider Partner in the Federal, State and Local Government Sectors

(PRWeb March 04, 2010)

Read the full story at http://www.prweb.com/releases/parature-arh/strategic_partnership/prweb3681634.htm

Parature Opens Nominations for Third Annual Legend Maker Award

Thu, 25 Feb 2010 08:00:00 GMT

Parature Award for Excellence in Customer Service and Support to be Presented at ParaFest ‘10

(PRWeb February 25, 2010)

Read the full story at http://www.prweb.com/releases/parature/legend-maker-award/prweb3647924.htm

Parature Founder and Chief Strategy Officer to Present at Pacific Crest’s 2010 Emerging Technology Summit

Thu, 25 Feb 2010 08:00:00 GMT

Duke Chung to Speak on SaaS at the 5th Annual On-Demand Conference

(PRWeb February 25, 2010)

Read the full story at http://www.prweb.com/releases/Parature/Duke_Chung/prweb3650454.htm

Parature Best Practices Webinar Demonstrates How to Manage Challenging Customer Interactions

Wed, 24 Feb 2010 08:00:00 GMT

Communications Skills Expert Rich Gallagher to Demonstrate Effective Strategies for Turning Negative Customer Situations into Positive Interactions through Real Life Scenarios

(PRWeb February 24, 2010)

Read the full story at http://www.prweb.com/releases/Parature/Customer-Service/prweb3644354.htm