Contact Center Workforce Optimization - PRWeb Press Release Grouphttp://www.prweb.comThis feed showcases news stories relative to workforce optimization, call recording and call monitoring for contact centers. Press Releases - Powered by PRWebenxml@emediawire.comxml@emediawire.comMon, 15 Apr 2013 11:21:34 GMT30Maturity of Virtual Observer Community Workforce Management Solution is a Result of Experience and Synergyhttp://www.prweb.com/releases/2013/4/prweb10616146.htmMon, 15 Apr 2013 15:20:58 GMT Workforce Management Software Group (WFMSG), fresh off exhibiting at the Software for Planning Professionals (SWPP) annual conference last week, and Cooordinated Systems, Inc. (CSI) are two call center technology firms who both have accomplished much in their respective spaces, now working together to deliver an incredibly mature workforce management solution, Virtual Observer Community WFM.

(PRWeb April 15, 2013)

Read the full story at http://www.prweb.com/releases/2013/4/prweb10616146.htm

]]>http://www.prweb.com/releases/2013/4/prweb10616146.htmVirtual Observer Call Insight Speech Analytics Engine Bolsters Enterprise-Wide Quality for Automated Collection Serviceshttp://www.prweb.com/releases/workforce-optimization/automated-collections/prweb10401084.htmThu, 07 Feb 2013 08:00:00 GMT Coordinated Systems, Inc. (CSI) and Automated Collection Services, Inc. (ACSI) announced Virtual Observer Call Insight Speech Analytics will be implemented in ACSI's headquarters contact center.

(PRWeb February 07, 2013)

Read the full story at http://www.prweb.com/releases/workforce-optimization/automated-collections/prweb10401084.htm

]]>http://www.prweb.com/releases/workforce-optimization/automated-collections/prweb10401084.htmCigars International Rolls up a Bundle of Workforce Optimization Features to Help Bring Their Vision of the Customer Experience to Lifehttp://www.prweb.com/releases/contact-center/workforce-optimization/prweb10257859.htmTue, 29 Jan 2013 08:00:00 GMT Coordinated System Inc’s flagship web-based call recording and workforce optimization solution, Virtual Observer (VO), provided Cigars International (CI) with the analytics and insights needed to achieve the performance gains they were hoping for.

(PRWeb January 29, 2013)

Read the full story at http://www.prweb.com/releases/contact-center/workforce-optimization/prweb10257859.htm

]]>http://www.prweb.com/releases/contact-center/workforce-optimization/prweb10257859.htmWorkforce Optimization Technology Firm is Pleased to Announce the Hiring of Jonathan Brinson as Partner Channel Managerhttp://www.prweb.com/releases/workforce-optimization/partner-channel/prweb10290091.htmTue, 08 Jan 2013 05:00:00 GMT East Hartford, CT-based Coordinated Systems, Inc. is excited to add an experienced solution sales professional to its' Virtual Observer partner channel sales team, bringing with him a decade of experience in the competitive Workforce Optimization space.

(PRWeb January 08, 2013)

Read the full story at http://www.prweb.com/releases/workforce-optimization/partner-channel/prweb10290091.htm

]]>http://www.prweb.com/releases/workforce-optimization/partner-channel/prweb10290091.htmTeleservices Company Leverages Workforce Optimization Technology to Help Reach Call Center Performance Goalshttp://www.prweb.com/releases/teleservices/call-monitoring/prweb10257760.htmFri, 28 Dec 2012 05:00:00 GMT East Hartford based Coordinated Systems, Inc. helps Trident Marketing embrace rapid growth in their call center by providing a user-friendly call recording and workforce optimization solution at a lower cost of ownership.

(PRWeb December 28, 2012)

Read the full story at http://www.prweb.com/releases/teleservices/call-monitoring/prweb10257760.htm

]]>http://www.prweb.com/releases/teleservices/call-monitoring/prweb10257760.htmVirtual Observer Community Workforce Management Delivers Best of Breed Workforce Management Capabilities for Contact Centershttp://www.prweb.com/releases/workforce-management/wfo/prweb10170127.htmWed, 28 Nov 2012 08:00:00 GMT Coordinated Systems, Inc., of East Hartford, CT, leverages an established workforce management technology to add proven agent adherence and schedule optimization features to the Virtual Observer call recording and workforce optimization solution.

(PRWeb November 28, 2012)

Read the full story at http://www.prweb.com/releases/workforce-management/wfo/prweb10170127.htm

]]>http://www.prweb.com/releases/workforce-management/wfo/prweb10170127.htmCSI introduces Virtual Observer Desktop Analytics to help automate PCI compliancehttp://www.prweb.com/releases/workforce-optimization/desktop-analytics/prweb10076085.htmThu, 08 Nov 2012 17:30:00 GMT When implementing advanced PCI compliance functionality, Virtual Observer Desktop Analytics reduces task complexity and frees up IT resources for other needs.

(PRWeb November 08, 2012)

Read the full story at http://www.prweb.com/releases/workforce-optimization/desktop-analytics/prweb10076085.htm

]]>http://www.prweb.com/releases/workforce-optimization/desktop-analytics/prweb10076085.htmWorkforce Optimization Solution Gives Contact Center Agents Their Own View into the Quality Improvement Processhttp://www.prweb.com/releases/call-monitoring/agent-portal/prweb9971211.htmThu, 01 Nov 2012 03:55:00 GMT Coordinated Systems Inc.'s Virtual Observer Agent Portal now available to provide agents with the ability to view peer statistics, play back their own calls, respond to evaluations and more.

(PRWeb November 01, 2012)

Read the full story at http://www.prweb.com/releases/call-monitoring/agent-portal/prweb9971211.htm

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