BenchmarkPortal - PRWeb Press Release Group

BenchmarkPortal Announces: TrialCard Contact Center Achieves Certification as a Center of Excellence

Mon, 13 May 2013 07:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the TrialCard Contact Center by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb May 13, 2013)

Read the full story at http://www.prweb.com/releases/center-of-excellence/trialcard/prweb10716403.htm

BenchmarkPortal Announces: Mayo Medical Laboratories Contact Center Achieves Its Second Certification as a BenchmarkPortal Center of Excellence

Wed, 08 May 2013 07:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Mayo Medical Laboratories Contact Center by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb May 08, 2013)

Read the full story at http://www.prweb.com/releases/center-of-excellence/mayo-medical-laboratories/prweb10705153.htm

BenchmarkPortal Announces a New Show on CallTalk Discussing Government Call Centers

Tue, 07 May 2013 07:00:00 GMT

New online radio show on CallTalk, Wednesday, May 15th, 2013, at 10 a.m. PT. This is a free educational discussion entitled, “Government Call Centers: How simple operational adjustments can lead to improved service levels and increased customer satisfaction.”

(PRWeb May 07, 2013)

Read the full story at http://www.prweb.com/releases/government-call-centers/benchmarkportal-calltalk/prweb10707187.htm

BenchmarkPortal Announces: Health Net Federal Services Call Centers Achieve Its Second Certification as a BenchmarkPortal Center of Excellence

Mon, 06 May 2013 07:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Health Net Federal Services Call Centers by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb May 06, 2013)

Read the full story at http://www.prweb.com/releases/center-of-excellence/health-net-federal/prweb10688430.htm

BenchmarkPortal Announces: Birch Communications Contact Center Achieves Certification as a Center of Excellence

Wed, 24 Apr 2013 07:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Birch Customer Service Department by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb April 24, 2013)

Read the full story at http://www.prweb.com/releases/call-center-excellence/birch-communications/prweb10663728.htm

BenchmarkPortal Announces The 2013 Top 100 Call Centers Contest Winners

Thu, 18 Apr 2013 07:00:00 GMT

BenchmarkPortal ranks the top call center operations in North America based on operational metrics.

(PRWeb April 18, 2013)

Read the full story at http://www.prweb.com/releases/top-100-call-centers/benchmarkportal-contest/prweb10645890.htm

BenchmarkPortal Announces: Lincoln Financial Group Achieves Certification as a BenchmarkPortal Center of Excellence

Tue, 16 Apr 2013 07:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Lincoln Customer Care Center by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb April 16, 2013)

Read the full story at http://www.prweb.com/releases/call-center-excellence/certification-lincoln/prweb10628895.htm

BenchmarkPortal Announces a New Show on CallTalk Discussing Whether You Are a Lemming or a Leader…You Decide!

Tue, 09 Apr 2013 07:00:00 GMT

New online radio show on CallTalk, airs on Wednesday, April 17th, 2013, at 10 a.m. PT. This is a free educational discussion entitled, “Lemming or a Leader…You Decide! -- Stop being a “Lemming” and learn how to achieve extraordinary results in record time.”

(PRWeb April 09, 2013)

Read the full story at http://www.prweb.com/releases/calltalk-call-center-show/leading-a-call-center/prweb10611609.htm

BenchmarkPortal Announces a New Workshop- Call Center Coaching for Performance

Mon, 01 Apr 2013 07:00:00 GMT

To help supervisors and managers successfully coach their agents, BenchmarkPortal has developed a Coaching for Performance workshop that provides them with the necessary skills and strategic plans to help manage their call center’s overall productivity.

(PRWeb April 01, 2013)

Read the full story at http://www.prweb.com/releases/call-center-training/coaching-for-performance/prweb10585359.htm

BenchmarkPortal Embarks on New Government Sector Initiative

Wed, 27 Mar 2013 21:00:00 GMT

BenchmarkPortal’s Federal Service Improvement and Results Validation (Fed S.I.R.V.) solution benchmarks government agencies against the government sector as well as the private sector to help set realistic performance goals.

(PRWeb March 27, 2013)

Read the full story at http://www.prweb.com/releases/government-call-centers/federal-service-improveme/prweb10567872.htm

BenchmarkPortal Announces Call Center Campus Week Nov. 11-15, 2013, in Las Vegas

Mon, 25 Mar 2013 07:00:00 GMT

Call Center Campus Week includes call center training, certification workshops and symposium “Improving the Customer Experience” is the theme for this year’s call center campus week

(PRWeb March 25, 2013)

Read the full story at http://www.prweb.com/releases/call-center-campus-week/workshops-symposium/prweb10555197.htm

BenchmarkPortal Announces: Survey Underway on Call Center Net Promoter Score and Customer Effort

Mon, 18 Mar 2013 07:00:00 GMT

BenchmarkPortal is conducting a survey on best practices in measuring customer feedback. Survey closes on April 13, and all participants will receive the results of this survey.

(PRWeb March 18, 2013)

Read the full story at http://www.prweb.com/releases/call-center-survey/net-promoter-score/prweb10528441.htm

BenchmarkPortal Announces: New Multi-Channel Benchmark Survey

Thu, 14 Mar 2013 07:00:00 GMT

BenchmarkPortal, global leader in contact center benchmarking and research launches the world’s first continuous multi-channel benchmarking initiative.

(PRWeb March 14, 2013)

Read the full story at http://www.prweb.com/releases/call-center/multi-channel-survey/prweb10525505.htm

Contact Center Workforce Management Certification Workshops, 2013 Schedule Announcement From BenchmarkPortal

Mon, 11 Mar 2013 07:00:00 GMT

The BenchmarkPortal Contact Center Workforce Management workshop will tackle issues like schedule adherence, shrinkage and volume forecasting. Topics will also include gathering data, forecast production, schedules and budgets.

(PRWeb March 11, 2013)

Read the full story at http://www.prweb.com/releases/call-center-training/workforce-management/prweb10506437.htm

BenchmarkPortal Announces their Contact Center Quality Assurance Certification Training Schedule for 2013

Thu, 07 Mar 2013 08:00:00 GMT

Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization.

(PRWeb March 07, 2013)

Read the full story at http://www.prweb.com/releases/call-center-training/quality-assurance/prweb10506415.htm

BenchmarkPortal Announces a New Show on CallTalk Discussing BenchmarkPortal's Multichannel Benchmark Survey

Wed, 06 Mar 2013 08:00:00 GMT

New online radio show on CallTalk, Wednesday, March 13th, 2013, at 10 a.m. PT. This is a free educational discussion entitled, “BenchmarkPortal's Multichannel Benchmark Survey.”

(PRWeb March 06, 2013)

Read the full story at http://www.prweb.com/releases/calltalk-call-center-tips/multi-channel-survey/prweb10495461.htm

BenchmarkPortal Announces: Ameritas Contact Center Achieves Its Sixth Certification as a BenchmarkPortal Center of Excellence

Tue, 19 Feb 2013 08:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Ameritas Contact Center by awarding it Certification as a Center of Excellence for the sixth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb February 19, 2013)

Read the full story at http://www.prweb.com/releases/call-center-certification/ameritas-benchmarkportal/prweb10434694.htm

BenchmarkPortal Announces a New Show on CallTalk Discussing WFM - Where Workforce Management Meets Workforce Morale: Lessons You Can Use

Thu, 14 Feb 2013 08:55:00 GMT

New online radio show on CallTalk, is now available to listen on demand. This is a free educational discussion entitled, “WFM - Where Workforce Management Meets Workforce Morale: Lessons You Can Use .”

(PRWeb February 14, 2013)

Read the full story at http://www.prweb.com/releases/calltalk-call-center-tips/workforce-management/prweb10430369.htm

BenchmarkPortal Announces: Panasonic’s North American Customer Call Center Achieves its Fourth Certification as a BenchmarkPortal Center of Excellence

Tue, 05 Feb 2013 08:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of Panasonic’s Customer Call Center by awarding it Certification as a Center of Excellence for the fourth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb February 05, 2013)

Read the full story at http://www.prweb.com/releases/call-center-certification/center-of-excellence/prweb10367715.htm

BenchmarkPortal Announces their Contact Center Quality Assurance Certification Training Schedule for 2013

Mon, 21 Jan 2013 08:00:00 GMT

(PRWeb January 21, 2013)

Read the full story at http://www.prweb.com/releases/call-center-training/quality-assurance/prweb10333210.htm

BenchmarkPortal Announces a New Show on CallTalk Discussing Making Investments in Call Center Employee Training

Wed, 16 Jan 2013 08:40:10 GMT

New online radio show on CallTalk, Wednesday, January 23, 2013, at 10 a.m. PT. This is an educational discussion entitled, “Investments in Call Center Employee Training… Are you getting a big bang for your buck?”

(PRWeb January 16, 2013)

Read the full story at http://www.prweb.com/releases/benchmarkporta-calltalk/call-center-training/prweb10323946.htm

BenchmarkPortal Announces: OEConnection’s Customer Care Center Achieves its Fifth Certification as a BenchmarkPortal Center of Excellence

Thu, 10 Jan 2013 08:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the OEConnection’s Customer Care Center by awarding it Certification as a Center of Excellence for the fifth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb January 10, 2013)

Read the full story at http://www.prweb.com/releases/oeconnection/center-of-excellence/prweb10305010.htm

BenchmarkPortal Announces Call Center Management Certification Training Schedule for 2013

Wed, 09 Jan 2013 15:05:06 GMT

Call center training for managers is an important focus for any customer service call center if they want to be able to achieve a competitive advantage in the marketplace. These certification courses will help call center managers build on best practice skills needed to manage an effective and efficient call center.

(PRWeb January 09, 2013)

Read the full story at http://www.prweb.com/releases/benchmarkportal/call-center-training/prweb10300802.htm

BenchmarkPortal 2013 Top 100 Call Centers Contest Ends on January 31, 2013

Mon, 07 Jan 2013 08:00:00 GMT

BenchmarkPortal ranks the top call center operations in North America based on operational and financial metrics. Deadline to enter contest is January 31, 2013.

(PRWeb January 07, 2013)

Read the full story at http://www.prweb.com/releases/call-center-contest/benchmarkportal-top-100/prweb10291077.htm

BenchmarkPortal Announces: MAXIMUS Georgia Childcare and Parent Services Contact Center Achieves Second Certification as a BenchmarkPortal Center of Excellence

Wed, 19 Dec 2012 08:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the MAXIMUS Georgia Childcare and Parent Services Contact Center by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb December 19, 2012)

Read the full story at http://www.prweb.com/releases/benchmarkportal-maximus/call-center-of-excellence/prweb10252002.htm

BenchmarkPortal Announces Call Center Management Certification Training in Orlando, Florida

Mon, 10 Dec 2012 08:00:00 GMT

Call center management training is an important focus for any customer service center if they want to be able to achieve a competitive advantage in the marketplace. BenchmarkPortal offers a wide variety of personal certification courses that will build on best practice skills needed to manage an effective and efficient center. These workshops will help ensure that your call center managers and supervisors are ready to handle your overall operations with ease and that they will perform according to your expectations.

(PRWeb December 10, 2012)

Read the full story at http://www.prweb.com/releases/benchmarkportal-florida/call-center-training/prweb10209870.htm

BenchmarkPortal Announces: Survey Underway on Call Center Travel and Hospitality Reservations

Thu, 06 Dec 2012 08:00:00 GMT

BenchmarkPortal is conducting a survey on Travel and Hospitality reservations. All participants will receive the results of this survey and a complimentary e-book from the BenchmarkPortal Call Center Bookstore.

(PRWeb December 06, 2012)

Read the full story at http://www.prweb.com/releases/benchmarkportal-survey/travel-hospitality/prweb10209672.htm

BenchmarkPortal Announces: Canon U.S.A’s Contact Center Achieves Its Fourth Certification as a Center of Excellence

Tue, 04 Dec 2012 08:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Canon U.S.A. Contact Center by awarding it Certification as a Center of Excellence for the fourth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb December 04, 2012)

Read the full story at http://www.prweb.com/releases/benchmarkportal-canon/center-of-excellence/prweb10197987.htm

BenchmarkPortal Announces: Sauder’s Customer Support Contact Center Achieves Its Eighth Certification as a Center of Excellence

Wed, 28 Nov 2012 08:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Sauder Woodworking Customer Support Contact Center by awarding it Certification as a Center of Excellence for the eighth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb November 28, 2012)

Read the full story at http://www.prweb.com/releases/benchmarkportal/call-center-of-excellence/prweb10176993.htm

BenchmarkPortal Announces: GE Capital Fleet Services’ U.S. Maintenance Control Center Achieves Its Second Certification as a Center of Excellence

Tue, 30 Oct 2012 07:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the GE Capital Fleet Services by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb October 30, 2012)

Read the full story at http://www.prweb.com/releases/call-center-certification/ge-capital-fleet-center/prweb10059905.htm

BenchmarkPortal Announces: Proctor Financial, Inc. Call Center Achieves Its Second Certification as a Center of Excellence

Wed, 10 Oct 2012 07:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Proctor Financial, Inc. Contact Center by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb October 10, 2012)

Read the full story at http://www.prweb.com/releases/certified-call-center/center-of-excellence/prweb9990750.htm

BenchmarkPortal Announces a New Show on CallTalk Discussing Transitioning Customer Service Teams for Success with Generation Y

Tue, 09 Oct 2012 18:00:00 GMT

New online radio show on CallTalk, Wednesday, October 17th, 2012, at 10 a.m. PT. This is a free educational discussion entitled, “Transition Customer Service Teams for Success with Generation Y.”

(PRWeb October 09, 2012)

Read the full story at http://www.prweb.com/releases/calltalk-call-center-show/customer-service/prweb9990696.htm

BenchmarkPortal Announces: EyeMed Vision Care Contact Center Achieves its Third Certification as a Center of Excellence

Thu, 27 Sep 2012 10:00:00 GMT

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the EyeMed Vision Care Contact Center by awarding it Certification as a Center of Excellence for the third year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

(PRWeb September 27, 2012)

Read the full story at http://www.prweb.com/releases/certified-call-center/center-of-excellence/prweb9948582.htm