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    <title>National Business Research Institute, Inc.: InCharge Debt Solutions Recognized for Commitment to Outstanding Customer Service</title>
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        <![CDATA[  <P>InCharge makes NBRI&#039;s Circle of Excellence for second year in a row.  Showing an overwhelming dedication to customer satisfaction. (PRWeb Jul 22, 2009)</P>
        <P>Read the full story at <a href="http://www.prweb.com/releases/nbri/incharge/prweb2661534.htm">http://www.prweb.com/releases/nbri/incharge/prweb2661534.htm</a></P>]]>
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    <pubDate>Wed, 22 Jul 2009 07:00:00 GMT</pubDate>
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    <title>Survey Time?  Lathem Corporation Hires NBRI to Conduct Customer Surveys</title>
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        <![CDATA[  <P>Time, labor, and security manufacturer, Lathem has selected the National Business Research Institute to conduct a customer satisfaction survey. (PRWeb Mar 19, 2009)</P>
        <P>Read the full story at <a href="http://www.prweb.com/releases/customer/satisfaction/prweb2241944.htm">http://www.prweb.com/releases/customer/satisfaction/prweb2241944.htm</a></P>]]>
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    <pubDate>Thu, 19 Mar 2009 07:00:00 GMT</pubDate>
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    <title>NBRI Organizational Psychologist Presents Paper at Oxford University</title>
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        <![CDATA[  <P>Dr. Cynthia Shinabarger Reed, an Organizational Psychologist with the National Business Research Institute (NBRI) (http://www.nbrii.com) recently presented a paper at Oxford University for a session of the Oxford Round Table. The paper &quot;A Survey of Perceptions of, Attitudes Toward, and Trust in United States Government&quot; covered the results of a study conducted by NBRI. (PRWeb Sep 18, 2007)</P>
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    <pubDate>Tue, 18 Sep 2007 07:00:00 GMT</pubDate>
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    <title>Bad Customer Service Can Leave Your Company Feeling (Jet) Blue</title>
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        <![CDATA[  <P>In both large and small businesses throughout the world, customer service is the one constant that can make or break a company. The most coveted consumer for any company is one who maintains long-term loyalty, and a negative experience with a product or service can have a dramatic impact. As companies face increased pressure to maintain the bottom line in a global market, they face the dilemma of whether to spend money on improving customer service or cut costs and risk losing customers. (PRWeb Feb 27, 2007)</P>
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    <pubDate>Tue, 27 Feb 2007 08:00:00 GMT</pubDate>
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    <title>NBRI Gets to the Bottom of Why Customers Care </title>
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        <![CDATA[  <P>Texas-based research firms finds that when companies roll out the customer loyalty survey, profits roll in. (PRWeb Dec 6, 2006)</P>
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    <pubDate>Wed, 06 Dec 2006 08:00:00 GMT</pubDate>
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    <title>Are Your Customers Happy? Just Ask Them--Surveying the Customer Landscape Keeps Businesses Thriving </title>
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        <![CDATA[  <P>Customer satisfaction impacts every part of a businesses&#039; bottom line. From profits to stock prices, customer satisfaction can be linked to every big and small business&#039;s profits. And to maintain a steady stream of cash value and customers, companies are turning to customer satisfaction surveys to pinpoint consumer trends and provide incisive information that leads to gaining a competitive edge in the marketplace. (PRWeb Sep 6, 2006)</P>
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    <pubDate>Wed, 06 Sep 2006 07:00:00 GMT</pubDate>
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